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Summary

More than four years working for and managing fashionable store and retail establishments on Dubai and Fujairah. Recognized for delivering unparalleled customer service. A verifiable track record of success backed by impeccable references. Areas of expertise include:

* Exceptional Customer Service                                                                                       * Merchandising and Display
* New Location Start-UpManagement                                                                           * Employee Management
* New Product Introduction                                                                                               * Budgeting/Record Keepin
* Problem Solving                                                                                                                 * Inventory and Pricing Controls

Work History

Feb 2012Present

Assistance Administrator / Head cashier  

H & M , M.H.Alshaya

*Cultivating a culture of excellent customer service, leading by example on the sales floor. Dealing with customer complaints effectively and promptly.

* Directing, coaching, supporting and delegating to the team, monitoring their performance to achieve store targets. Motivating the team and developing their potential.

*Effectively communicate with the team, passing on all relevant information at the right time.

* Developing an annual strategy for the store to meet sales targets, developing the team and increase business in conjunction with the sales manager.

* Ensuring the company's policies and procedures are implemented and monitored in store.

* Analyzing available data prepare and submit reports to the Sales Manager, relating to sales figures, promotional activities and customer feedback.

* Gathering market intelligence and provide feedback to enable the Sales Manager to plan future strategies and action plans to stay ahead of competition, increase sales and capture a large share of the market.

*Managing the PoS system, including amendments, trouble shooting and error logging.

*Monitoring inventory, office stock and ordering supplies as necessary.

*Planning and implementing of stock take in the show room.

*Cash control and doing banking for different store.

*Audit & Compliance Management.

Aug 2010Jan 2012

Laboratory Technologist 

Hayat Hospital 

*Responsible for infection control management (policies & their implementation) at the clinic.
*To maintain international standards of quality for the laboratory by conducting regular internal & external control tests, equipment calibration, and data logging.
* Counselling and providing healt

Aug 2007Jul 2010

Laboratory Assistant 

Hayat Hospital

Education

Jan 2014Present

B.sc Science of Informatics

Unisa


Skills

Personal Skill

*Positive minded with a yes we can do attitude

*Effective communicator

*Market awareness and flexible to change

 *Delegate

*Ability to take initiative and achieve results on time

 *Well organized 

*Good coordination and problem solving skills

 *Ability to enhance customer relationships to build mutually rewarding partnerships

 *Integrity and resilience

 *Quick learn and able to stay up-todate

Computer

Advanced in of MS-Office (Word, Excel, Power Point, Front Page), Outlook express

Good knowledge on computer hard ware 

Certifications

Health Professional Registration & Licensing Certificate 

Ministry of medicine and healthcare administration and control authority 

Medical Laboratory technologist license 

Certificate on Laboratory Management System Development & Implementation based on ISO/ICE 17025:2005

Ministry of Health

Laboratory Management Tools 

Creativity, Innovation, and Change ,Introduction to Philosophy  & Developing innovative ideas for new companies

Coursera.org

Short course on various subjects 

Oct 2014Present

Tofel

Ajman university, British councle

English proficiency test 

Personal Details

Date of birth       -     October 06/1989                                    Driving License  -      U.A.E

Nationality         -     Ethiopian

Sex                         -     Male

Marital status     -     Single

Visa status           -     Working Visa