Mike Richards, Project Manager
In my management of the Egg motor termination I was grateful for your assistance in providing advice, and driving actions to close down / re-route the web links. You were clear in setting milestones, and gave a number of options in providing a fit for purpose solution for DLG and the partner. For the IT changes you produced a PowerPoint document that clearly highlighted the required changes and you followed them through to completion, keeping me informed at all times. Whilst meeting my expectations this also helped satisfy the requirements of Reg Risk, and the Partner.
Sue Turner, Project Manager
This project has been an exceptionally challenging project for everyone involved. Sam has been stretched by the demands of a complex, and in many ways ground-breaking project, and the following should specifically be noted with regard to Sam's performance:
Originally Sam's role was as support to her line manager, and even before her departure on maternity leave the complexity of dealing with the partner was clear. Since her line manager's absence Sam has really stepped up to the mark to ensure the project's success. She has owned the deliverables that fall into Customer Experience's remit, and has gone beyond this in order to ensure the customer journey and experience is what is required by the partner. This includes working with other areas such as Digital Marketing and Marketing Services (checking of static page information and documents attached to the Q&B), and more significantly the herculean (and still ongoing) effort required working with IT, Business Testing & the partner to get the eCRM suite fit for purpose - a piece of work troubled by other areas and the partner missing deadlines and inadequate solution delivery. None of the contributing factors to the issues we are now experiencing with eCRMs are down to Sam, yet she has continuously worked with the project team and partner to resolve the situation.
Julie Thornton, Transition Manager-
Hi Sam, following our Digital Change Board just now, I wanted to recognise how far you've moved this forward. Great job! It feels like you've established a good operating rhythm on this now with today's call being the best so far. Publishing the revised work request form next week, puts us firmly on track and looking for continuous improvement….
My observations are that you are a highly positive individual. Outgoing and supportive of the team. Keen to learn new things. Very systematic in your approach and highly organised. You are extremely organised and good at follow through. You rarely if ever leave loose ends. Great work on the stack and great approach to Change Board. You're not intimidated by senior stakeholders, which is great.