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Work experience

Sep 2013Present

General Production / Backup Cook

Nestle
  • Follow recipes, operate and monitor equipment to cook sauces for prepared foods on Lean Production Line
  • Determine sauce and mix requirements by calculating process yields, such as, Sauce to Mix, Mix to Line yield, and Count Down to production run or commodity while monitoring ancillary activities that affect production efficiency
  • Train selected team members as Mixers and Supply Cook operators in support of sauce preparation
Dec 2011Sep 2013

Semi-Retired / Self-Employed

Troubleshoot and repair vintage guitar amps and miscellaneous audio systems

Dec 2010Dec 2011

Self-Employed Life and Health Producer

AFLAC
  • Market, recruit, and train sales agents
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Calculate premiums and establish payment method
  • Confer with clients to obtain and provide information when claims are made on a policy
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Customize insurance programs to suit individual customers, often covering a variety of risks
Jun 2009May 2010

Self-Employed Life and Health Producer

Pennsylvania Life
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Calculate premiums and establish payment method
  • Confer with clients to obtain and provide information when claims are made on a policy
  • Perform administrative tasks, such as maintaining records and handling policy renewals
  • Customize insurance programs to suit individual customers, often covering a variety of risks
Dec 1983Feb 2008

Manager, Publications

  • Provided leadership and mentoring, established production schedules, and monitored activities on a daily, weekly and monthly basis to ensure compliance to budgets
  • Established, implemented, and executed capital and overhead budgets in compliance with expectations
  • Managed field technical support program (direct phone support for field technicians)
  • Established work-related goals and monitored progress through employee reviews
  • Recruited, hired, and trained qualified technical staffs
  • Implemented and applied ISO9001 and Kaizen principles for continuous quality improvements
  • Developed relationships with vendors enabling timely delivery of material at competitive pricing
  • Wrote and maintained multi-department processes and procedures
  • Collaborated with colleagues to develop and implement a warranty service support network
Sep 1990Dec 1991

Instructor

East Arkansas Community College
  • Taught Introduction to Microcomputers and Introduction to Data Processing
  • Developed course curriculum, syllabus, and labs.
Jan 1971Dec 1983

  • Technical Publications Representative (Editor) (1980 – 1983) Wrote and edited technical publications for the installation and repair of video cameras, VCRs, and TVs Wrote  User's Guides for various consumer electronic appliances Developed and conducted training seminars covering color video camera circuit design, operation, and troubleshooting techniques
  • Warranty Technician (1978 – 1980) Troubleshot and repaired video cameras, VCRs, TVs, and stereos
  • Quality Control Inspector (1975 – 1978) Managed quality objectives at various stages of the production process, analyzed data, made dynamic and proactive suggestions, and reported daily quality results to Quality Manager
  • Electronics Technician (1971 – 1975)Troubleshot and repaired color TVs, B/W TVs, and stereos

Education

19921992

Sanyo Electric University
Nov 1968Oct 1970

Associates

United Electronics Institute

Skills

Computer Proficiency
I am computer literate in MacIntosh and PC environments, proficient in Microsoft Office, QuarkXPress, Adobe InDesign, Adobe Acrobat Pro, and a working familiarity with Adobe Illustrator and Adobe Photoshop and many others.
Analytical
Identified and eliminated excessive costs (transportation and vendor charges) associated with out-sourcing photography needs. Results: Eliminated vendor charges and delays providing better access to sample units for all departments.  
Team Building
Trained new workers in another country to assume responsibilities of previous workers in USA. Results: All customer and service literature completed on schedule. No production delays occurred due to inefficiencies of these new employees.  
Cost-Benefit Analysis
Created, planned, and implemented the successful launch and operation of an in-house printing operation. Results: Reduced literature cost by roughly 50%.  
Communication
Hired to re-organize problematic Product Publications department and restore relationship with high-profile customer. Worked in partnership with customer to identify problems and establish solutions. Results: The quality of the technical service data improved, allowing SMC to retain the production of these data locally and our relationship with our high-profile customer was repaired.  
Budgeting/Forecasting
Simplified the service literature delivery process by creating PDF versions that were made available via a secure website. Collaborated and developed a service contract that ensured quick service for our customers and a fair price to the service center. Results: Printing cost for service data was eliminated and delivery time became almost instantaneous (web download). Service contracts were agreed to and signed by hundreds of service centers nationwide. $400,000 per year in administrative costs from former service company avoided (year-over-year).  
Planning/Organizing
Planned and executed the transition from single language format owner’s manuals to bilingual format. Results: Transition accomplished while minimizing cost increases and maintaining good relationship with high-profile customer.  
Innovation
Identified bottlenecks and improved customer literature development methods. Results: Realized a 20% reduction in lead-time and a 40% reduction in labor.  
Design/Development
Identified a weakness in Sanyo’s customer support methods. We were not utilizing website traffic data to expand and enhance our customer support efforts. By utilizing specialized tracking software, I was able to identify specific customer needs and support weaknesses. From these analyses I spearheaded the design and development of web content that was specific to known customers’ needs.
Technical Writing
Over 20 years experience writing technical service data for consumer electronic products, such as, TVs, VCRs, Color Video Cameras, and Audio devices.   Developed and conducted nationwide field-training seminars for Color Video Camera technicians. I then evaluated the businesses’ abilities to provide adequate warranty service. Received outstanding recognition from students, their employers, and RCA management. Results: Color Video Camera marketing was expanded, increasing sales of this product line. Customer satisfaction improved with the addition of local service centers, which reduced service turnaround time.   Experience writing press releases.  

Portfolio

Portfolio

Interest

Reading, golf, and  playing the guitar

Summary

A highly-experienced Manufacturing and Customer Service Professional with proven ability to lead teams to new levels in fast-paced environments…Strong technical qualifications with a track record of more than 15 years of hands-on experience planning, developing, and implementing strategies for product support and customer service…Process improvements and innovation that include analyzing critical requirements, identifying deficiencies and opportunities, and developing cost-effective solutions that enhance competitiveness and improve customer service offerings.

AREAS OF EXPERTISE

·Publishing/Producing         ·Technical Writing                ·Budgeting/Forecasting

·Planning/Organizing          ·Communication                  ·Design/Development

·Analytical                          ·Innovation                          ·Training/Teaching

·Operational Skills              ·ISO9001:2000 / Kaizen      ·Cost-Benefit Analysis

Objective

A position as a Technical Writer or Publications Manager where I can deploy the skills I have honed through years of real-world practical application in a manner that will enhance my employer’s corporate goals.