A highly-experienced Manufacturing and Customer Service Professional with proven ability to lead teams to new levels in fast-paced environments…Strong technical qualifications with a track record of more than 15 years of hands-on experience planning, developing, and implementing strategies for product support and customer service…Process improvements and innovation that include analyzing critical requirements, identifying deficiencies and opportunities, and developing cost-effective solutions that enhance competitiveness and improve customer service offerings.
AREAS OF EXPERTISE
·Publishing/Producing ·Technical Writing ·Budgeting/Forecasting
·Planning/Organizing ·Communication ·Design/Development
·Analytical ·Innovation ·Training/Teaching
·Operational Skills ·ISO9001:2000 / Kaizen ·Cost-Benefit Analysis