Samantha Matos

Work experience

Work experience
2005 - Present

Manager Support

AT&T Mobiltiy

*Monitor and evaluate customer calls and representatives to
ensure behaviors are in accordance of the company's National Quality
* Provide feedback and clarify behaviors to assist individuals in
meeting quality guidelines
* Identify prevalent trends and recommend immediate resolution
*Handle escalated customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism

2011 - Present


At Home Baker
2003 - 2006

Bakery-Cafe Associates/Baker

Panera Bread

*Responsible for baking goods, including scones, muffins and breads throughout the day, and for maintaining high levels of food hygiene and cleanliness

*Built relationships with customers and received and processed special orders

*Assisted in creating and implementing the catering program in Waterford Lakes location


2003 - 2005

General Education

Valencia Community College 
1999 - 2003

High School Diploma

Pine Ridge High School