Near Native Fluency
- (516) 316-6522
Near Native Fluency
Intermediate Oral Proficency
Duties include verifying travel documents such as passports and visas, entry requirements for travel destinations, and passenger information. Additional responsibilities include responding to customer service inquiries, checking in passengers, properly tagging and identifying baggage, boarding passengers onto aircraft, and assisting French, Italian, and Russian-speaking travelers.
Operational tasks include making relevant announcements in French and English regarding flight information, reading and interpreting time tables and travel itineraries, updating and ensuring the accuracy of electronic signage at the boarding gate, communicating with cabin crew and ground personnel to organize the boarding process, and ensuring passenger safety and security in all airport zones. Additionally, passenger service agents are charged with providing passengers with information concerning delays and cancellations, interpreting for passengers during the immigration process, and disseminating information about baggage and connecting flights.
Participant in a comprehensive public relations internship program. Responsibilities included pitching and crafting story ideas, media list creation, researching partnership ideas, contacting and maintaining relationships with reporters and bloggers, and clipping articles for dynamic lifestyle and travel clients.
Generated copy and more than 100 product descriptions per week for an expanding, e-commerce retailer specializing in jewelry. Additional responsibilities included managing, cataloguing, and shipping jewelry samples.
Provided outstanding customer service in a call-center environment to clients placing orders on a jewelry website. Responsibilities included addressing and resolving customer complaints and general inquiries in a timely manner via telephone and email, tracking and logging customer service cases via an in-house communication system, troubleshooting online order placing, processing returns, handling high volume telephone calls and emails from clients throughout the day, as well as verifying and identifying fraudulent orders.
Managed a sales floor, stockroom, and daytime and overnight teams in a high-volume store. Other duties included recruiting and training new employees, resolving customer complaints, overseeing and altering all in-store marketing signs and promotional materials, and creating presentations for new items.
Coursework included classes on crisis and issues management, communication theory, public relations campaigns, proper use of digital and social media, and academic research methods.
Jan 2015 - Jun 2015: Masters Degree level study abroad program in International Relations, Communications, and Estonian and Russian languages at Tallinna Tehnikaülikool in Tallinn, Estonia.
Jul 2014 - Aug 2014: Russian language immersion program in St. Petersburg, Russia sponsored by Stony Brook University.
Advanced, three-month French language and phonetics course
Jul 2011 - August 2011: Intensive, Italian language immersion program at Florence University of the Arts in Florence, Italy.
Sep 2010 - Dec 2010: Semester-long study abroad program in French language, literature, culture, and history at L'Institut Catholique de Paris in Paris, France.
Liberal Arts Degree program with coursework in French, Art History, and Italian Language