Download PDF

Work experience

Sep 2015Present

Passenger Service Agent

Air France, Jamaica, NY

+ Responsible for communicating with passengers and crew during high-stress situations i.e. service irregularities, cancellations, lengthy delays, and emergency situations. 

+Charged with providing translation services to passengers during interrogations with customs and border patrol officers. 

+Responsible for catering to a range of clients, including business and top-tier customers  at check-in, arrival and departure.


+Tasked with responding to customer service inquiries, promptly resolving  issues and escalating problems to management when appropriate,  assisting French, Italian, and Russian-speaking travelers.


+Required to perform operational tasks ,such as making relevant announcements in French and English regarding flight information, reading and interpreting time tables and travel itineraries, updating and ensuring the accuracy of electronic signage at the boarding gate,  communicating with cabin crew and ground personnel to organize the boarding process, and ensuring passenger safety and security in all airport zones.



Nov 2014Dec 2014

Public Relations Intern

Quinn, New York, NY

Participant in a comprehensive public relations internship program. Responsibilities included pitching and crafting story ideas, media list creation, researching partnership ideas, contacting and maintaining relationships with reporters and bloggers,  and clipping articles for dynamic lifestyle and travel clients.

Jan 2014May 2014

Junior Copywriter

Jewelry.com/Richline, New York, NY

Generated copy and more than 100 product descriptions per week for an expanding, e-commerce retailer specializing in jewelry. Additional responsibilities included managing, cataloguing, and shipping jewelry samples. 

Nov 2012Jan 2014

Client Relations Specialist

Jewelry.com, New York, NY

Provided outstanding customer service in a call-center environment to clients placing orders on a jewelry website. Responsibilities included addressing and resolving customer complaints and general inquiries in a timely manner via telephone and email, tracking and logging customer service cases via an in-house communication system, troubleshooting online order placing, processing returns, handling high volume telephone calls and emails from clients throughout the day, as well as verifying and identifying fraudulent orders.

May 2012Oct 2012

Assistant Visual Manager

Abercrombie & Fitch Kids, Garden City, NY

Managed a sales floor, stockroom, and daytime and overnight teams in a high-volume store. Other duties included recruiting and training new employees, resolving customer complaints, overseeing and altering all in-store marketing signs and promotional materials, and creating presentations for new items. 

Languages

French

Near Native Fluency

Italian

Advanced Proficiency

Russian

Intermediate Oral Proficency

Education

Jan 2014Dec 2015

M.A. Public Relations

Hofstra University, Hempstead, New York
  • M.A.  was awarded with distinction, accompanying thesis on communication practices in post-soviet Estonia received academic honors.
  • GPA 3.9

Coursework included classes on crisis and issues management, communication theory, public relations campaigns, proper use of digital and social media, and academic research methods.

Jan 2015 - Jun 2015:
Masters Degree level study abroad program in International Relations, Communications, and Estonian and Russian languages at Tallinna Tehnikaülikool in Tallinn, Estonia.

Jul 2014 - Aug 2014: Russian language immersion program in St. Petersburg, Russia sponsored by  
Stony Brook University.

Jan 2013Apr 2013

Cours de Civilisation Française de la Sorbonne

La Sorbonne, Paris, France

Advanced,  three-month French language and phonetics course 

Sep 2009May 2012

B.A French Language and Literature  Minor in Italian

Hofstra University, Hempstead, NY
  • Phi Beta Kappa Inductee
  • Summa Cum Laude
  • GPA 3.9

Jul 2011 - August 2011: Intensive, Italian language immersion program at  Florence University of the Arts  in Florence, Italy.


Sep 2010 - Dec 2010:
Semester-long study abroad program in French language, literature, culture, and history at L'Institut Catholique de Paris  in Paris, France.

Feb 2008May 2009

Liberal Arts Degree Program

Brooklyn College, Brooklyn New York

Liberal Arts Degree program with coursework in French,  Art History, and Italian Language

Skills

  • Proficient in Mac and PC operating systems, POS systems, People Soft, Social Media Platforms, Microsoft Office programs (Word, PowerPoint, Mail, and Excel), and Altea Departure Control.