Samantha L. Heflin

• Learn to balance a journalistic writing style with a creative writing style
• Demonstrate expertise in proofreading, editing, and newspaper formatting
• Conduct proficient and professional interviews with article sources 
  

• Demonstrate genuine hospitality while greeting and establishing rapport with guests
• Guide guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
• Proactively prepare for large parties and reservations, anticipating planning and staffing needs
  

• Managed and maintained Cat's Cradle's 3 main websites
• Gained customer service experience through working with guests in person, over the phone, and via email.
• Proficiently and creatively use Facebook, Instagram, Twitter, and Google+ in ways that are beneficial to the organization
  

Writing, Rhetoric, and Technical Communication major

Concentration in Technical and Scientific Communication

Spanish minor