Work History

Work History
Jul 2014 - Present

Operations Manager

Premier Inn

Accountable for the smooth running of a 78 bed hotel. Managing a team of 20 by dealing with any performance issues and creating opportunities for development. Strategically planning ahead in order to achieve budgets and targets with attention to detail to ensure all health and safety and brand standard requirements are consistently being met. Oversea the business as a whole and ensure that guest satisfaction is high. 

Sep 2013 - Jul 2014

Operations Management Graduate Programme

Premier Inn

A 12 month intense training programme to develop all the skills and behaviours needed to manage a branded hotel. This involved a number of courses and project alongside in house training in a number of different hotels.

I completed the three internal management courses, the final one being Shooting Stars Gold which is aimed at high-level operation managers and area managers. To end the year I presented a group project to the COO of Premier Inn which focused on solutions for housekeeping retention. Have completed a number of internal courses.

Nov 2012 - Sep 2013

Waitress/ Duty Manager

The Purple CowCafe

My role in this busy family run cafe/tapas bar really developed my capacity to provide friendly and efficient customer service within a pressured environment. I leapt onto my first management stepping stone as I took responsibility for the smooth running of the cafe when the manager was not present. 

Aug 2012 - Nov 2012

Waitress/Bartender

The Millhouse

Responsibilities included serving drinks and cocktails, running food, taking orders, replacing stock, cleaning and counting up the tills at the end of the night.

Oct 2009 - May 2012

Waitress/Bartender

The Arc

I was a flexible team player and became skilled in all areas of the business which involved the cocktail bar, main bar and restaurant. I achieved 90+% on a mystery visit which contributed to the site winning the Standards, Sales, Service incentive, 

May 2009 - Oct 2009

Waitress/Bartender

Hotetur

Work experience for university course. Worked on the bar and in the buffet restaurant during peak season, clearing plates, serving drinks, learning a new language, built a rapport with the guests.

Oct 2006 - May 2009

Sales Assistant

Halfords

Provided assistance to the customers by advising them on products and up selling accessories where possible. I took the time to learn about the products we sold and received training from other team members.

Education

Education
Sep 2008 - May 2012

Ba(Hons) International Tourism Management

Leeds Metropolitan University

Gained a 2:2 degree on a 4 year course including 1 year industry work placement. 

Sep 2006 - Jun 2008

A- Level

Wyke Sixth Form College

A-Level Film Studies C, A-Level Media Studies C, Spanish GCSE C

Sep 2001 - Jul 2006

GCSE

Kelvin Hall High School

GCSE including Maths, English, Science and German C and above, alongside GNVQ Art achieved Merit 

Skills

Skills

Communication

People Management

Analysis

IT

Customer Service

Summary

A driven individual who enjoys variety in a role and strives to be successful in any task encountered. The skills that I have developed whilst climbing the career ladder in the hospitality industry are very much transferable and will benefit me in any role that involves building customer relationships or people management. I am eager to develop new skills and progress professionally, but developing personally is also very important to me. 

One of my strongest attributes is that I adapt quickly to new environments/change with the ability to always remain positive. I learn quickly and have demonstrated this through the Operations Graduate Programme. My personality enables me to easily build a rapport with people and influence decisions. I have developed my skills in financial analysis, people management and commercial awareness through my current and previous role. 

Other

Full UK driving license and car, references available upon request.