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Samal Kussanova

20 years old, Energetic telemarketer with 2 years in fast-passed contact center. Personable and professional under pressure. Skilled exceeding goals and company expectations.

EDUCATION

Nov 2013Nov 2014

TMC College

Foundation in Arts

 www.tmc.edu.my

Jalan Loke Yew

55200 Kuala Lumpur, Malaysia

WORK EXPERIENCE

Jun 2011Jul 2013

Junior Specialist of direct marketing, Telemarketer

LLC “Business Development”, under “Synergy” University
  • Telephone write responds to students, applicants, graduates to follow up their schedule, advertisement, financial or academic debts.
  • Obtain, update current information, such as: names, address, phone numbers, financial or academic position, payments, attendants and feedback.
  • Answer telephone calls from applicants, who have been on Open Days or saw advertisement of university, provide information of all faculties.
  • Face to face meetings with students, who has any problems with documentation, postponement of the examination due to medical, academicals of military gap.
  • Handle student complains

HIGHLIGHTS

                • Cold and warm callings
                • Savvy negotiator
                • Personable, friendly, persistent and responsible
                • Proficient multi-tasking 
                • Email and letter writing
                • Telesales
                • Fluent in Russian, English, Kazakh language

TRAININGS

                • School of Business “Synergy”
                •  “Corporate Time Management” with Gleb Archangel
                •  “Kama Sutra for speaker” with Radislav Gandapas

SOFTWARE

MS Word • MS Excel • MS Power Point •MS Outlook • Internet Explorer • 1C 

INTERESTS

Dancing, fitness, photography, embroidering cloth, reading physiological literature, personal development.

REFERENCES