Samal Kussanova

  • 50400 Kuala Lumpur Jalan Cemur, Pekeliling
Samal Kussanova

20 years old, Energetic telemarketer with 2 years in fast-passed contact center. Personable and professional under pressure. Skilled exceeding goals and company expectations.

EDUCATION

Education
Nov 2013 - Nov 2014

TMC College

Foundation in Arts

 www.tmc.edu.my

Jalan Loke Yew

55200 Kuala Lumpur, Malaysia

WORK EXPERIENCE

Work experience
Jun 2011 - Jul 2013

Junior Specialist of direct marketing, Telemarketer

LLC “Business Development”, under “Synergy” University
  • Telephone write responds to students, applicants, graduates to follow up their schedule, advertisement, financial or academic debts.
  • Obtain, update current information, such as: names, address, phone numbers, financial or academic position, payments, attendants and feedback.
  • Answer telephone calls from applicants, who have been on Open Days or saw advertisement of university, provide information of all faculties.
  • Face to face meetings with students, who has any problems with documentation, postponement of the examination due to medical, academicals of military gap.
  • Handle student complains

HIGHLIGHTS

                • Cold and warm callings
                • Savvy negotiator
                • Personable, friendly, persistent and responsible
                • Proficient multi-tasking 
                • Email and letter writing
                • Telesales
                • Fluent in Russian, English, Kazakh language

TRAININGS

                • School of Business “Synergy”
                •  “Corporate Time Management” with Gleb Archangel
                •  “Kama Sutra for speaker” with Radislav Gandapas

SOFTWARE

MS Word • MS Excel • MS Power Point •MS Outlook • Internet Explorer • 1C 

INTERESTS

Dancing, fitness, photography, embroidering cloth, reading physiological literature, personal development.

REFERENCES