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Work experience

May 2015Present

Service Experience Representative

Nordstrom Rack
  • Offered customers store reward in the form of a credit or debit option.
  • Answered phone calls and directed customers to various departments.
  • Re-ticketed merchandise without price tags and allowed hassle-free returns.
Jul 2013Feb 2014


  • Assisted customers with finding their products and merchandise.
  • Help recover the front end at the end of a closing day.

Electronics Sales Associate

Toys“ R” Us: Electronics
  • Provided knowledgeable assistance about consumer electronics. 
  • Offered customers store rewards, warranties, instant credit, benefits, and future discounts.
  • Awarded employee of the month for June 2012 for maintaining electronics department while supervisor was on a leave of absence.
Sep 2011Oct 2011

Contract Writer/Runner

Music and Arts
  • Worked during school rental season.
  • Assisted customers with completing rental contracts; explained fees, payment plans, and benefits.
  • Ensured that the customer signed up for warranty to guarantee protection of the instrument.


Aug 2012May 2016

Bachelor of Arts + Design

Towson University

Art + Design Studies

Aug 2009Dec 2011

Associates Program

Montgomery College; Rockville

Art + Design Studies