May 2015 - Present
Service Experience Representative
- Offered customers store reward in the form of a credit or debit option.
- Answered phone calls and directed customers to various departments.
- Re-ticketed merchandise without price tags and allowed hassle-free returns.
Jul 2013 - Feb 2014
- Assisted customers with finding their products and merchandise.
- Help recover the front end at the end of a closing day.
2011 - 2015
Electronics Sales Associate
Toys“ R” Us: Electronics
- Provided knowledgeable assistance about consumer electronics.
- Offered customers store rewards, warranties, instant credit, benefits, and future discounts.
- Awarded employee of the month for June 2012 for maintaining electronics department while supervisor was on a leave of absence.
Sep 2011 - Oct 2011
Music and Arts
- Worked during school rental season.
- Assisted customers with completing rental contracts; explained fees, payment plans, and benefits.
- Ensured that the customer signed up for warranty to guarantee protection of the instrument.
Aug 2012 - May 2016
Bachelor of Arts + Design
Aug 2009 - Dec 2011
Montgomery College; Rockville