Sam Connelly

Profile

A dedicated and ambitious manager with broad ranging experience in various food and beverage operations including bars, restaurants & nightclubs. Analytical and organised with the ability to ensure achievement of targets and deadlines within budget. Quick thinking with an eye for details and an ability to build a rapport with people at all levels ensuring that service is delivered consistently to a high standard. A hands-on manager focussed on training, motivation and maintaining high standards even in a fast paced environment. Proficient in managing teams of up to 30 people from all departments including bar staff, chefs and security teams. Passionate about high quality Customer Service and aim to achieve this by adhering to venue and brand standards, cultivating a passionate and motivated team and monitoring guest feedback.

Work History

Work History
Jul 2015 - Present

Team Leader

Mitchells & Butlers - Nottingham, UK

As part of a 16 strong team I am required to ensure the smooth running of the venue during my shifts as well as assisting the General Manager with routine administrative duties. 


  • Assisting in the management of stock by conducting regular fraudulent & high risk stock counts in addition to the monthly full stock count
  • Ensuring effective cash management by counting tills at end of day and conducting regular safe checks
  • Managing the team on my shifts to ensure smooth running if the venue
  • Effectively managing the rota to ensure compliance with labour targets
  • Maintaining standards and quality of service to ensure the venue remains in continued growth 
Jan 2013 - Apr 2015

Sales Manager

SPC Insulation & Extinguishing Materials Trading LLC - Dubai, UAE

Moved to Dubai to assist in the running of a fire protection business on a limited contract in the United Arab Emirates. Working in a small company in a heavily regulated industry the scope of responsibility was broad. As well as taking on a sales role, heavy administrative duties were required to ensure regulatory compliance. Also took on the role of office manager in order to ensure smooth running of the day-to-day operation of the business.

 

  • Control of stock by managing goods in/ goods out and conducting regular stock takes
  • Ensuring the prompt payment of customer invoices and managing the payment of company expenditure
  • Responsible for the preparing Bill of Quantities ready to tender the job
  • Attended site inspections. Acting in an advisory capacity to ensure the safe fitting of the product in line with local legislation
  • Responsible for ensuring product certification was consistently compliant with continually changing local legislation
  • Ensuring the prompt payment of customer invoices and managing the payment of company expenditure
  • Conducting presentations of the product range to Specifiers and Consultants
  • Assisting in the review of technical drawings in order specify the correct fire stop system to suit the customers needs and legal responsibilities
  • Offering telephone and on-site technical after sales support
Jan 2009 - Dec 2012

General Manager / Shareholder

LE Clubs & Leisure LTD - Nottingham, UK

Shared a joint responsibility for the overall management of the business and the day-to-day running of the venue. Tasked with the opening of a nightclub from scratch, we successfully managed to achieve regular turnover of £25,000 - £30,000 per week.

 

  • Compiled the Business Plan, initial Cash Flow Forecasts and presented these to the bank in order to gain a significant business loan of £120,000
  • Sought out and negotiated the lease of a 700 person capacity venue negotiating a year rent free and the second year cost reduced by 75%
  • Managed and oversaw the pre -opening process, including design, refurbishment, recruitment and negotiating with suppliers. 
  • Hosted events including theme nights & performanced from the UKs top Garage artists and radio DJ's 
  • Event nights increased weekly revenue by an average of 66%
  • Responsible for the management of a team of 20 bar and floor staff, ensuring constant delivery of quality service through a regular training programme whilst maintaining a high level of morale
  • In charge of the HR functions of the business, maintained a labour budget consistently below 13% of revenue 
  • Managed the marketing of the venue and its events mostly via social media but also by more conventional methods
  • Effective stock control through weekly internal audits and monthly external audits. Maintained a strong gp% consistently above 60%.
  • Regular monitoring of P&Ls and Budgets in order to ensure the profitability of the business

 

Mar 2008 - Dec 2008

Relief Manager

Orchid Group - Cambridge & London, UK

As an Assistant Manager on a management-training programme I was also responsible for the temporary management of venues substituting for managers holidays or managers who were undergoing disciplinary procedures or had been dismissed. These jobs could be for short to medium periods of time.

 

  • Regular stock checking to minimize losses, management of goods in/ goods out. Yields consistently above 90%
  • Maintaining the rota to ensure costs were minimal and that staffing levels were suitable and within budget
  • Ensuring the cleanliness of the bar and kitchen areas to ensure compliance with health and safety standards
  • Budget & P&L control in line with company policy, ensuring the profitability of the venue
  • Increased turnover in one venue by 50% in 2 months, stemming the losses being made
  • Developed effective day to day working relationships with staff in order to provide motivation
  • Maintaining staff training levels
  • Daily and weekly paperwork, reporting financial figures to head office
Sep 2006 - Mar 2008

Bar Supervisor

Spirit Pub Company - Nottingham, UK

Responsible for the duty shift of a pub & casual dining restaurant with a weekly turnover of £12,000 - £14,000 with a 60/40 split food – drink. Undertook a level 2 NVQ in Food & Drinks Service.

 

  • Working to high standards whilst completing an NVQ and management training course
  • Obtained outstanding results from mystery shoppers on three consecutive occasions
  • Weekly stocktaking
  • Daily safe checking to ensure cash balanced
  • Line cleaning & maintaining cellar to ensure consistent quality of our products
  • Managing the team on my shift to ensure effective running of the venue and maintaining high levels of customer service
  • Handling customer complaints through to resolution
  • By going back to basics, monitoring the cost base and increasing quality of products and service revenue increased three fold in less than 3 months.

Education

Education
2004 - 2005

AS Level 

Bilborough College

Business Studies - D

A Levels not completed after taking an opportunity to be fast tracked on a managers course for a leading bar & restaurant company

1999 - 2004

General Certificate of Secondary Education

The Becket School
  • English Language - B
  • English Literature - C
  • Science - C, C
  • French - B
  • History - C
  • Drama - C
  • Information Technology - B
  • Religious Studies - C