- Perform audit coding of disease and injury diagnoses, acuity of care, and procedures
- References used for coding include the current International Classification of Diseases (ICD), Clinical Modification; American Medical Association Physicians' Current Procedural Terminology (CPT); Health Care Common Procedure Coding System (HCPCS); Physicians' Desk Reference
- Knowledge of medical terminology, anatomy and physiology
- Medical knowledge also includes billing, reimbursement, HIPPA rules, insurance verification, scheduling, and report creation
- Key strengths: communication, leadership and interpersonal skills; multi-tasking and overall resourcefulness
- Recognized by store management for customer service excellence and outstanding job performance through three-time “Rose Award” awards.
- Worked seasonal overnights for plan-o-gram implementation.
- Retail store operations, such as customer service, merchandising floor sets, warehousing stocking for receiving to sales floor and quick quarterly inventory.
Dec 2001 - Sep 2010
Application Support Analyst
- Troubleshooting applications and software for all departments, such as administration, business development, and communications.
- Responsible for assisting in design, delivery, and improvement of in-house software, such as creating an on-line registration system.
- Delivered support and training for applications and software for all departments to use the programs effectively in fulfilling business.
- Created, implemented and used customer service standards and procedures.
- Events management.
- Responsible for updating Communications using Dreamweaver, front page for the e-mail blasts and website updates.
- Excellence within deadline-intensive environment, ensuring the accurate on on-time completion of all projects.
- Demonstrated the ability to lean new organizational processes, workflows, policies and procedures with minimal ramp-up time.
2001 - 2001
Life Insurance Sales Manager
Sean Fitzsimmons Financial
- Cold calls for Life Insurance Company
- Sold Life Insurance products
Jan 2011 - Nov 2011
Medical Billing, Coding & Insurance Certification
- Certified Professional Coder (CPC), American Academy of Professional Coders (AAPC)
- Medical Billing Reimbursement Certificate
- Medical Terminology Certificate
Sep 1990 - Jun 1994