2014 - Present: Remote Guest Services Agent
Fulfill business and communications needs of customers for Hyatt Hotels. Provide exceptional customer communication and respond promptly to customer needs and concerns. Use superior communication skills to sell/present hotel rooms to customers, upsell products and services, and resolve complaints and problems.
- Working through home-based call-center, help company realize greater business results through improved business/sales telephone communications.
- Sell/upsell hotel accommodations, offer/sell Hyatt Rewards Program and Hyatt credit card to customers.
- Build strong relationships with customers and businesses to further business relationships that may result in increased revenue for company.
2009 - 2014: Remote Communications Professional & Customer Service Agent
Worked remotely for a variety of different Internet/Online businesses. Provided home-based telephone/customer communications (AT&T/Sykes, Seniorliving.net) and writing services (BizNet, RezBiz, Hubpages.com) by providing exceptional communication, sales, and/or written communications, responding promptly to customer needs and concerns.