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Work experience

2014Present

Sales Support Specialist

QuickCloud Inc.

Performed a full range of administrative sales support duties for 5 Account Managers. Drafted and prepared reports and correspondence and managed domestic travel arrangements. Maintained customer database, screened/answered telephone calls and handled general office management duties. Facilitated Account Managers in the development of sales and marketing collateral. 

  • Managed and updated Salesforce customer database of over 10,000 current and prospective clients.
  • Created and generated monthly sales reports for Account Management team charged with producing annual revenues of $25.8M.
  • Negotiated up to 5 order status issues daily with Customer Service and the manufacturing facility.
  • Supported shipping department with a volume of approximately 75-100 shipments a week.
  • Trained and supervised Receptionist whose duties included accounts payable and time reporting for 15 employees.
  • Conceptualized, implemented and tracked quarterly sales promotional programs resulting in a 10% increase in customer contacts and approximately $275,000 in additional sales.
  • Spearheaded “Post Order Follow-Up” Program for tracking large orders after order placement. Program was instituted across the South Central Region for tracking as many as 1250 orders per month.
  • Coordinated office decommissioning with successful transition of equipment, supplies and training of new support staff that resulted in a $100,000 per month cost reduction.
  • Designed, formatted and edited “The Challenge,” a company-wide newsletter distributed to approximately 500 administrative and management personnel.
20132014

Customer Service Representative

Supportly.com

Supported field service operations and in-house service operations for equipment. Daily customer communication, data entry and database management. Assisted in transitioning the local service center to the region service center. 

  • Supported seven field service technicians responsible for repairs of our color printers, and 15 in-house service technicians responsible for repairs of test and measurement equipment.
  • Processed and tracked as many as 20-30 pieces of test and measurement equipment brought in for repair on a weekly basis.
  • Dispatched field service technicians to on-site locations for printer repairs, handling approximately 30-50 calls per day.
  • Followed up with clients following service to ensure 100% client satisfaction and upsell additional services based on client requirements.

Education

20082012

Bachelor of Science, Business Administration

Tuscon, AZ