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Work experience

Aparthotel Adagio Premium 4* ( Accor Group), West bay, Doha (Qatar)

Responsible for processing room reservations by phone, fax,e-mails and walk-ins.
▪Taking advance purchase credit card payments, forward over receipts, Invoices.
▪Liaising with sales for possible new corporate accounts
▪Providing show arounds for clients agents, and guests
▪Dealing with customer and guest needs and complaints.
▪Assisting guests with any amendments or cancellations for bookings
▪Ensuring all third party websites were opened and closed when needed
▪Dealing with hotel stay restrictions and all other closeouts
▪Welcome and greet guests with great courtesy
▪Manage room reservations by using opera system
▪Address guests concerns and special requests in a professional and personable manner
▪Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
▪Help guests with their things including luggage and other valuables
▪Get transport for customers and reservations in local restaurants
▪Replying to the all emailing inquiries (company ,individual, member) and sending them booking confirmation true email, SMS …
▪Take and relay telephone messages for hotel guests and others
▪Prepare bills, handle and process checkouts, take payments
▪Man the hotels business center and other units if necessary
▪Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
▪Deal with complaints and problems
▪Answer queries of guests about various information and services of the hotel
▪Update full information of the guest and save it in opera system on the time of check in.

▪Selling rooms with higher rate 

Night Auditor

Dunes Hotel, West bay,Doha (Qatar)

Run end of day process in property management software (PMS & Micros).
▪Responsible for the accurate and timely preparation of the daily recapitulation of all revenue.
▪Checking the completeness of all daily revenue by matching the document against the system.
▪Making a comparison between POS and opera system together with the cashier summary report for revenue and payment.
▪Responsible for making sure that Guest Ledger is always in balance.
▪Investigate if there is any accounting and processing error made by FO or FB cashier
▪Preparing daily revenue report and cashier summary.
▪Prepare other reports generated by hotel system for hotel management morning briefing.
▪Reporting any discrepancies found as result of the audit to Income Auditor.
▪Assisting other staff who is in need of assistance.
▪Checking all invoices and folios for relevant support documents such as LPO, outlet vouchers, etc. And guest signatories.
▪Reconcile all credit card transactions and updates credit card machines.
▪Checking all paid out rebates for approved signatures, support and remarks.
▪Undertake and complete any additional assigned jobs in any area of accounting department.
▪Prepare of End of day procedure….

Cashier supervisor

lebanese restaurant, Al Rayyan (Qatar)

▪Responsible for planning, organizing, controlling, and coordinating activities of workers engaged in running the cash register and customer service. Working closely with the management team on the overall operations of the department . Providing high level of customer service in a productive and efficient manner. Responsible for training and coaching employees along with supervising staff in accordance with company policies and procedures.

Salesman of cuisine materials

CUISINA, Hammamet (Tunisia)

▪Contacting prospective clients, assessing their requirements then selling them the companies products and services that match their needs. Also responsible for maintaining ongoing relationships with customers to foster repeat business.
▪Working as part of the sales team to develop both new and existing markets.
▪Responsible for developing own portfolio of customers.
▪Collecting all the information required to create a request for an estimate.
▪Writing accurate & informative sales reports and documentation.
▪Contacting prospective clients by phone and email.
▪Dealing with a diverse range of clients in the private and the public sector.
▪Attending sales appointments at clients premises.
▪Making appointments to meet new and existing clients.


Iberostar Royal El Mansour, Mahdia (Tunisia)

▪Answering all incoming calls / emails and re-routing them to relevant parties.
▪Meeting and greeting visitors ensuring they are signed in and inducted.
▪Opening, distributing, collecting and taking the post.
▪General administration duties, photocopying, filing etc.

▪Dealing with any inquiries at the reception.
▪Data entry onto internal systems.
▪Reporting any problems to the office manager.
▪Dealing with car park requests and hospitality requirements.
▪Ensuring that the reception area is tidy and clutter free.
▪Monitoring stationary stock and reordering when required.
▪Operating a computer system and switchboard.