Aparthotel Adagio Premium 4* ( Accor Group), West bay, Doha (Qatar)
Responsible for processing room reservations by phone, fax,e-mails and walk-ins.
▪Taking advance purchase credit card payments, forward over receipts, Invoices.
▪Liaising with sales for possible new corporate accounts
▪Providing show arounds for clients agents, and guests
▪Dealing with customer and guest needs and complaints.
▪Assisting guests with any amendments or cancellations for bookings
▪Ensuring all third party websites were opened and closed when needed
▪Dealing with hotel stay restrictions and all other closeouts
▪Welcome and greet guests with great courtesy
▪Manage room reservations by using opera system
▪Address guests concerns and special requests in a professional and personable manner
▪Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
▪Help guests with their things including luggage and other valuables
▪Get transport for customers and reservations in local restaurants
▪Replying to the all emailing inquiries (company ,individual, member) and sending them booking confirmation true email, SMS …
▪Take and relay telephone messages for hotel guests and others
▪Prepare bills, handle and process checkouts, take payments
▪Man the hotels business center and other units if necessary
▪Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
▪Deal with complaints and problems
▪Answer queries of guests about various information and services of the hotel
▪Update full information of the guest and save it in opera system on the time of check in.
▪Selling rooms with higher rate