Printing tool Download PDF

Sakunthalapriya Azhagiri

Professional/ Logistics and Supply chain

Looking  to  work in an organization that values teamwork and innovative thinking with the possibility of growing with a company

Education

Sep 2014Jun 2016

Master of Science in Logistics and Supply Chain Management

RIGA TECHNICAL UNIVERSITY
Jun 2009Jun 2013

Bachelor of Technology in Industrial Biotechnology

SASTRA UNIVERSITY

Work History

03/08/2016Present

Customer Experience Representative

Lubrizol Advanced Materials BVBA - Brussels, Belgium
  • Receive & process sales orders in SAP. Give necessary feedback about the progress to clients.
  • Process consignments orders in SAP  
  • Ship goods under Letter of credit payment terms 
  • Ensure all goods shipped in a given month are  invoiced in same month
  • Daily planning, organisation & communication of transport orders towards LZ selected supplier for road, air, ocean freight related shipments using SAP and it’s tools
  • Issue  relevant documents to facilitate the physical transportation of goods such as Transport orders, shipping invoice, other required documents upon request
  • Daily monitor and follow up on all road freight orders with the LZ selected carriers and ensure proper communication to customers.
  • Handle the coordination and response to all inquiries or complaints received directly from customers or through other internal departments. 
  • Enter customer complaints in CRM 
  • Monitor complaints to ensure that  root cause and corrective action are documented adequately and ultimate resolution is agreed and communicated clearly with all parties.
  • Monitor SAP system for unconfirmed  orders and communicate availability timelines.

  • Perform as logistics go to person for Personal and Home care  chemical department liaising with 3P carriers in case of  critical transportation issues.
  • Coordinate bulk chemical  loading from plants across Europe 
  • Manage shipment schedules to maximize productivity and cut cost 
  • Issue SCAR to suppliers in case of complaints received from clients
  • Monitor costs  related to all incoming and outgoing shipments in SAP.
  • Perform calculations  to analyse the total  storage space of the truck for optimal storing and stacking of pallets. 
  • Update  late codes for  daily shipment activities to analyse the KPIs of  carriers.
  • Report to supervisor about the day to day and over all performance of  carriers.
  • Trained a team of 3 people from Logistics team in Lubrizol India.
  • Finalized  Service Level Agreement between Lubrizol Europe and Lubrizol India.

Aug 2013Aug 2014

Assistant Manager of International Supply chain & Logistics

A.D.Jeyaveerapandia Nadar & Bros-International tradingcompany -India
  • Visit key clients to build relationships and identify their key needs.
  • Meet suppliers and discuss performance metrics, to provide performance
    feedback and discuss future demand and changes.
  • Manage activities related to purchasing and material requirement planning.
  • Perform supplier analysis for  evaluating suppliers on different basis.
  • Supervise material management at warehouse and assist employees
  • Negotiate prices and terms with suppliers and freight forwarders
  • Maintain Ideal buyer- supplier relationship.
  • Process and handle air and ocean shipments
  • Notify shipment status to  clients
  • Ensure on time completion of shipments.
  • Deliver best customer service by processing client's request on time

Skills

Language skills

Tamil, Telugu, Kannada - Native Language

English- Professional

French- basics - A1

information technology Skills

SAP 

CRM

Microsoft office 

Personal Skills

Capable of Resolving differences without conflict.

 Willingness to gain professional and  technical qualifications.

Constantly striving for continuous improvement.

Confident  to make right decisions.

Professional skills

Willing to take responsibility for the day to day management & administration.

Turning every challenge into an advantage.

Delivering change within a fast paced Logistic environment.

Analyzing Business data and drawing logical conclusions.

Keeping abreast of developments in  Logistics.

Setting achievable objectives and managing all projects.

Ensuring that all levels of service are at a very high standard.

Achieving efficiency and driving costs down