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Sakunthalapriya Azhagiri

Professional/ Logistics and Supply chain/Nationality - Indian

Looking for a Customer Service and Logistics Supervisor position to work in a global organization that values teamwork and innovative thinking with the possibility of growing with a company that works at the forefront of innovation.

Work History

Feb 2016May 2016

Erasmus Traineeship 

Universiteit Hasselt, Limburg, Belgium.

Worked  for Haven Genk, Limburg, Belgium in the yard planning design for the container terminal towards lean Logistics.

Aug 2013Aug 2014

Assistant Manager of International Supply chain & Logistics

A.D.Jeyaveerapandia Nadar & Bros-International tradingcompany  -India

                                         Previous Job Responsibilities 

  • Visited key clients to build relationships and identified their key needs
  • Meet with suppliers and  discussed performance metrics, to provide performance feedback and  discussed future demand and  changes.
  • Managed activities related to strategic and  tactical purchasing, material requirements planning.
  • Performed supplier analysis for the evaluating suppliers on different basis.
  • Supervised material management at warehouse and assisted employees
  • Negotiated prices and terms with suppliers, vendors & freight forwarders
  • Maintained ideal buyer- supplier relationship.
  • Processed and handled LCL & FCL shipments  & air freight operations
  • IT system operations 
  • Notified shipment status to the clients and followed with bill of lading 
  • Negotiated technical difficulties in logistics operations.
  • Generated shipping documents.
  • Ensured on time completion of shipments.
  • Delivered best customer service by processing client's request on time.
03/08/2017Present

Customer Experience Representative - Supply chain

Lubrizol- Belgium
  • Received & processed sales orders into the system. Gave necessary feedback on the progress to both internal and external customers.
  • Invoicing: control of product prices and increments and proactively co-ordinated the internal price records with the responsible pricing administrator
  • Ensured all goods shipped in a given month were  invoiced in the same month
  • Daily planning, organisation & communication of transport orders towards LZ selected supplier for road, air, ocean freight related shipments using SAP and it’s tools
  • Issued  relevant documents to facilitate the physical transportation of goods such as Transport orders, shipping invoice, other required documents upon request
  • Daily monitored and followed up on all road freight orders with the LZ selected suppliers, loading locations and customers and ensured proper communication.
  • Handled the coordination and response to all inquiries or complaints received directly from customers or through other internal departments. 
  • Entered customer complaints into SAP's CRM Complaint System. Monitored complaints to ensure that items were entered on time and that a root cause and corrective action are documented adequately and ultimate resolution is agreed and communicated clearly with all parties.
  • Over saw  the supply chain planning for designated sample centers to determine the appropriate inventory levels using planning tools and input from business partners.
  • Monitored SAP system for unconfirmed sample orders and communicate availability timelines. Entered stock transport orders for samples and direct receipt of inbound goods.
  • Performed as a logistics go to person for personal and home care department liaising with road carriers in case of issues occurring during loading and unloading of goods.  
  • Issued SCAR to suppliers incase of complaints received from clients
  • Monitored and updated  the extra costs involved in the shipment in SAP.
  • Performed calculations  to analyse the total  storage space of the truck for optimal storing and stacking of pallets. 
  • Updated  late codes for  daily shipment activities to analyse the KPI of the carriers.
  • Reported to supervisor about the day to day and over all performance of the carriers.

 Education

Sep 2014Jun 2016

Master of Science in Logistics and Supply Chain Management

RIGA TECHNICAL UNIVERSITY  
Jun 2009Jun 2013

Bachelor of Technology in Industrial Biotechnology 

SASTRA UNIVERSITY

Skills

Language skills 

Tamil, Telugu, Kannada - Native Language

English- Fluent 

French- basics - A1

information technology Skills

SAP 

CRM

Microsoft office 

Personal Skills 

Capable of Resolving differences without conflict.

A willingness to gain professional and  technical qualifications.

Can communicate effectively with colleagues and people in  supply chain and logistics department.

Willing to take responsibility for the day to day management & administration.

Constantly striving for continuous improvement.

Professional  skills

Turning every challenge into an advantage.

Delivering change within a fast paced logistic environment.

Analyzing business data and drawing logical conclusions.

Keeping abreast of developments in  logistics.

Confident  to make right decisions.

Setting achievable objectives and managing all projects.

Ensuring that all levels of service are at a very high standard.

Achieving efficiency and driving costs down

Other Skills

Team working skills

Flexible and dead line driven

Ability to motivate others

Managerial skills

Interpersonal skills

Logical reasoning

Multi tasking skills

Ability to plan ahead and deal with unexpected situation

Lean Technology

Just in Time

6 Sigma 

Kaizen

Kanban

Value Stream Mapping

Areas of Expertise 

Customer relationship management

Logistics planning

Shipment organization 

Supplier analysis & evaluation