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Professional Summary

I am a results-oriented professional offering progressive training and supervisory experience with a successful track record of resolving customer problems with tact and diplomacy. I am a results-driven leader with a proven ability to leverage high-level customer service skills with experience to train teams in effective problem resolution and service methods to increase customer satisfaction. I am recognised as a skilled communicator, presenter, and facilitator with an ability to inspire performance and promote continuous improvement. I am proficient in prioritising and completing tasks in a timely manner, yet flexible to multitask when necessary. I enjoy learning new programs and processes. I am a team player who is attentive to detail and has the ability to work in a fast paced environment. I possess excellent oral and written communication skills and am experienced in administrative and secretarial roles. I am a very good user of computer applications and software programs with excellent time management and organisational skills.

Work experience

Jan 2013Present
Target Australia

Administration and Customer Service Assistant

Key Responsibilities

  • Organising shipment arrangements as per store’s requirements
  • Performing RF scanning on new shipments arriving in the warehouse and updating the warehouse system
  • Providing high level, confidential administrative support
  • Maintaining and organising schedule of appointments and meetings
  • Supervising and coordinating daily clerical support while providing training for new staff
  • Responsible for communicating with stores on daily requirement and orders
  • Performing duties related to logistics and supply operations under the instructions of warehouse manager
  • Handling complaints and implementing corrective actions
  • Assisting logistic professionals with load-out of items being shipped
  • Cash handling and customer service
May 2011Aug 2011
Ambe Marketing Pty Ltd

Administration and Accounts Assistant

Key Responsibilities

  • General administration duties like answering phone calls, printing, scanning, faxing, stationary orders and other administrative duties as required
  • Batching and re-batching of sales orders
  • Ensuring order completion
  • Data entry of processed orders
  • Base wage calculations / weekly base wage calculations
  • Calculation of sales representative commissions
  • Invoices / Query solving / GST Calculations
  • Processing transactions on MYOB
Jan 2006Jan 2008
Supreet Business Centre

Assistant Manager

Key Responsibilities

  • Accounts Receivables (AR) & Accounts Payables (AP)
  • Maintaining bank book and petty cash register
  • Processing bank reconciliation
  • Processing leave calculation, staff salary & overtime payments
Feb 2003Jun 2006
Sadguru Automobile

Accounts Manager

Key Responsibilities

  • Processing debtor receipts and vendor payments
  • Processing banking transactions & reconciliation of credit card payments
  • Managing cash flow and EIS treasury reporting
  • Maintaining petty cash
  • Managing payroll related issues
  • Managing sales and purchase department
  • Regular follow ups with parent company on order status
  • Performing regular customer follow-ups for outstanding invoices



Excellent Organisational Skills
Excellent Analytical Skills
Excellent Customer Service Skills
Accounting Skills (AR + AP + Bank Reconciliation)

Including MYOB and Tally

Expert Computer and Internet Skills
Excellent Interpersonal and Problem Solving

Professional Referees

Shaun Fransworth

Store Manager, Target Australia

p: +61 2 8440 5300

Anilesh Dagg

Manager, Ambe Marketing

p: +61 430 527 755