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Summary

Highly experienced Project Management Professional and Creative Support Professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including government, retail and banking. Enjoys learning new programs and processes. A team player who is attentive to detail and able to working in a fast paced environment. Excellent oral and written communication skills.

Experience

Nov 2014Present

Team Leader / Project Officer (South Metro Health Services)

Department of Health, WA
  • Manage and supervise the Employment Services team which constitutes of 4 Recruitment Officers, 4 Employment Service Officers and an Assistant Team Leader
  • Successfully managed the commissioning of Fiona Stanley Hospital in terms of  Recruitment, Selection and Appointment
  • Successfully managed the commissioning of Fiona Stanley Hospital work in terms of staff movements (secondments, temporary deployments etc) and contract extensions
  • Manage and Lodge breaches of Public Sector Standard to the Public Sector Commission on behalf of job applicants within South Metro Health Services
  • Performance manage the team members, provide on-going training and feedback, help and assist the team to maintain a good work/life balance
  • Process Establishment changes on the HR systems (Alesco and Lattice)
  • In addition to the above are: coordinating and overseeing all the below aspects mentioned in the Assistant Team Leader role.
May 2014Nov 2014

Assistant Team Leader (South Metro Health Services)

Department of Health, WA
  • Assist the Team Leader in supervising and supporting the team to deliver services
  • Assist the Team Leader to monitor workflow queues and deploy team resources
  • Provide one on one training, coaching and expert advice to the team with particular emphasis on new members
  • Participate in quality improvement and performance management activities
  • Represent my team or the Employment Services branch on committees and working parties
  • Undertakes all duties in accordance with the Code of Conduct, Code of Ethics, OSH and EO legislation and any other relevant policies and procedures
  • Assist the Team Leader with managing and deploying human resources within the team
  • Provide one to one support, on the job training and mentoring to team members
  • Monitor quality control and audit checks, and initiates corrective action as required




Jan 2013May 2014

Recruitment Officer and Employment Services Officer

Department of Health, WA
  • Processing Adverts for Recruitment in WA Health
  • Assisting managers in preparing selection reports, with queries relating to the recruitment process, awards and agreements, public sector standards etc
  • Providing procedural assistance to recruiting managers
  • Coordinating with managers and conveying results to applicants
  • Processing successful New Hires onto the system
  • Verifying medical qualifications before processing the New Starter paperwork (medical credentialing)
  • Verifying visa and work entitlements with Department of Immigration and Citizenship prior to processing   New Starter paperwork
  • Conducting pre-employment checks & carrying out Police Clearances
  • Issuing contracts
  • Assisting clients on Lattice HR system
  • Answering existing employee and new hire inquiries
  • Assisting job seekers with applications on the government jobs board
  • Assisting managers & panel members with recruitment related enquiries
  • Providing technical & procedural assistance to existing health employees
  • Liaising with WA Health employees and ensuring accurate employee details are processed & maintained
Oct 2012May 2014

Senior Client Services Officer

Department of Health, WA
  • Supervise & Manage a team of Client Service Officers (8-10)
  • Manage a team which is the First Point of Contact for WA Health employees for HR related queries- Monitor call volume and ensure adequate phone coverage during business hours
  • Monitor & Execute the preparation of New Hire Starter Packs
  • Handle escalated & complex Human Resource queries
  • Collect & Prepare statistical & end of month reports
  • Report any escalations to the Co-ordinator of the Client Service Unit
  • Setup Access and Training schedule for new starters in the CSU
  • Monitor team performance and provide individual feedback
  • Conduct One on One's & Monthly team meetings
  • Co-ordinate and process ad-hoc requests from clients
  • Continuous reviewing and updating the New Hire Manual for Client Service Unit
  • Work on Ad-hoc projects as directed by the Co-ordinator of the Client Service Unit
  • Conduct Pre-Interview Testing and Initial screening
  • Interview applicants as part of the Interview Panel
  • Review and Assist in preparation of the Selection Report
May 2009Jun 2012

Client Services Account Manager / Assistant Project Manager

Givex Australia
  • Integrate acquired company's existing line of business into Givex tools, systems and processes, and training of local staff
  • Resolving client queries via email and inbound telephone calls from all around the globe
  • Troubleshooting pin-pad POS terminals like Micros, Squirrel etc
  • Calling back clients on various issues related to their gift card program
  • Liaise between regional card production vendors, internal stakeholders, and clients for card production projects
  • Attend and exhibit at regional trade shows to showcase company products and services
Jul 2007Apr 2009

Record Linkage Officer

Cancer Institute of New South Wales
  • Linking and grouping patient records
  • Data Entry and Filing Documents
  • General Administration duties like printing, scanning, filing, faxing etc 
Jul 2006Feb 2007

Human Resource Officer (Financial Planning Management)

Hong Kong and Shanghai Banking Corporation (HSBC)
  • Recruiting Financial Planning Managers for the HSBC, United Kingdom
  • Conducting reference checks & Processing new hires onto the HR system
  • Processing target allocations for existing Financial Planning Managers
  • Receiving and making calls to the UK in the process of recruitment and occupancy

Education and Training

Feb 2015Mar 2015

Leading and Managing People

ATI Mirage


Aug 2012Aug 2012

Safety & Equality in the Workplace

Powerpak