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Work History

OFFICE MaNAGER & Translation Project Manager

TIS Translation, Bangkok, Thailand
Mar 2005Oct 2016

Responsibility as  Office Manager

  • Overseeing the smooth and efficient running of all aspects of the office
  • Assisting in the coordination of all recruitment activity
  • Overseeing the payroll function to ensure it is complete, accurate and timely
  • Identifying the training and development needs of staff 
  • Coordinating company events & activities including lunches, teambuilding events, celebrations, and after work parties
  • Implementing company policies and ensuring employee compliance. 
    Coordinating and communicating activities for the Office
  • Recommending changes in office practices and procedures

Responsibility as Translation and Localisation Project Manager

  • Ten years of project management experience in translation & localization industry
  • Responsibilities include translators’ recruitment, job assignment, training of translators and client management, communicating specific detailed instructions to linguists, and managing workflows and processes
  • Project management in small, medium and large translation & Localization projects
  • Client account management – building and developing relationships with new and existing clients, scheduling and attending meetings
  • Coordinate all stages of multiple translation projects to ensure on-time, accurate delivery; from initial enquiry, quotation, delivery schedule, liaise with internal and external resources and suppliers, budget and resource management, status reports, proofreading and revision, DTP, delivery to client, invoicing instructions, feedback post project
  • Monitoring and scheduling workload for team members
  • Oversea quality control & complaints
  • Troubleshooting, resolving issues that arise with translators, clients or in-house translators
  • Client satisfaction management, identifying new areas of benefit to client
  • Inductions for organization's staff, assessing productivity and quality of output, motivating staffs, time analysis, supporting other staff if workload dramatically increases and/or project priorities change
  • Assisting with business development and marketing
  • Reporting regularly to the management on current projects, potential leads, new enquiries and ideas for generating new business
  • Attend client meetings, conference calls, networking events and trade shows
  • Clients and translators database management
  • English-Thai translation (Legal & Contract, Manuals, Business Letters)
  • Social media content management, web content & blogging

Section Manager

TESCO-LOTUS , Bangkok, Thailand
JAN 2004Dec 2004
  • Serving customers 
  • Arranging window displays 
  • Stock taking and inventory 
  • Convening team meetings 
  • Supervising staffs
  • Delegating workload 

Training Supervisor, Human Resources Department

Nestle Ice Cream, Thailand
JAN 2002DEC 2003

  • Producing training materials for in-house courses
  • Managing the delivery of training and development programmes
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
  • Evaluating training and development programmes
  • Amending and revising programmes as necessary
  • Helping a training manager and trainers solve specific training problems

Education

Skills and Abilities

Communication
Interpersonal
Multitasking
Computer & IT
Teamwork
Planning & Organizing
Management 
Problem Solving
Analytical and Research
Leadership

Competency

  • Excellent verbal and written English communication skills
  • Excellent presentation/communication skills
  • Good organizational and leadership skills
  • Proven abilities in project planning and resource management
  • Problem-solving capabilities
  • Quality and detail-oriented
  • Strong team player in a multi-language/multi-cultural environment
  • Self-starter and pro-active
  • Ability to work independently and meet deadlines under pressure
  • Knowledge and Interest in continuing to learn and identify new technologies and new tools
  • Hands on experience with CAT Tools, such as and SDL Trados Studio 2011, 2014, GroupShare

Softwares

  • MS Office (MS Word, Excel and PowerPoint, Outlook); Excellent (10/10)
  • SDL Trados Studio 2014; Very Good (9/10)
  • SDL GroupShare; Good (8/10)
  • Crowdin CAT Tools; (9/10)
  • Adobe Illustrator; (8/10)
  • Adobe InDesign; (7/10)
  • Google Drive / Google Doc / Google Products; (9/10)
  • Mac Proficiency; (9/10)
  • Social Media Marketing Tools; (7/10)

Remark

  • Be able to relocate to Australia, USA, Europe with Employer Sponsor Visa
  • Skype interview can be arranged upon request