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Sajid Aboobacker Sidhik

IT Professional and Technical Specialist

Work experience

Apr 2014Jun 2014

IT Trainer/ User Support

Safat Enterprise Solutions | Consultant for Al Rowad IT Solutions

Client: Al Ain Al Jimi Police Directorate/Ministry of Interiors

  • Delivered proper guidance and support giving complete project overview, discussions. Provide advice, guidance and the rapid restoration of normal services
  • Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and for the migration of users and services from the current infrastructure into the new design.
Feb 2014Jun 2014

Application Support Engineer

Safat Enterprise Solutions | Consultant for Al Rowad IT Solutions

Client: Abu Police GHQ / Ministry of Interiors

  • Co-ordinate with different IT support teams and vendors to resolve issues in line with the agreed service levels (SLA).
  • Providing clients with support for the proprietary application.
  • Analyzing system logs and identifying potential issues
  • Developing and maintaining technical product documentation.
Dec 2011Dec 2013

Software Engineer

Syntel Inc

Client: American Express

  • Documents and demonstrates solutions by documentation, layouts, diagrams, charts, code comments and clear code.
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Dec 2011Dec 2013

Production / IT User Support Engineer

Syntel Inc.

Client: American Express

  • Provide remote support to users when needed to resolve issues or provide clarifications to queries.
  • Maintaining system security & applying security policies
  • Providing computer support services both for software and hardware for an organization’s employees.
  • Collaborating with team mates on challenging technical problems, resolving long term issues, refining the work processes

Education

Sep 2007Jun 2011

Bachelor of Technology

Cochin University of Science and Technology

Major in Information Technology

Skills

System/Technical Support
• IP, TCP, UDP, SSH, DNS, DHCP • LAN, WAN, Server support • Firewall management
SOFTWARE DEVELOPMENT
• Core Java • JDBC, J2EE • Servlets, JSP • Oracle • Spring • MVC framework
Database & Front end
• Oracle SQL, PL/SQL, MySQL • JavaScript, jQuery, Ajax • HTML5, HTML, DHTML • CSS, CSS3, XML, XSLT
Desktop Support / Production Support
• Troubleshoot/ Resolution of Desktop software • Remote Desktop Support • PC Hardware / Networking knowledge
Business Analysis
• Requirements Elicitation • Business Process Evaluation • Strong analytical & Product management skills • Use cases, UML diagrams • Sequence, Class diagrams • As-Is, To-Be modeling • Microsoft Visio • Microsoft Project / MS Office • Agile Scrum, Waterfall Methodologies
Software testing / Quality Assurance
• UIT/SIT Test case preparation, Test Plan • High level / Low level test cases • Testing – UIT, SIT, Performance, Load, Regression • Mercury/HP Quality Centre • SOAP UI
PRE-SALES
• Analyze customer requirements • Develop & demonstrate solutions •Produce high quality presentations • Provide input to Product Management
Development Tools
• IBM RAD • Oracle JDeveloper, Eclipse, Netbeans IDE • Microsoft Visual Studio • IBM Development for IBM DB2 SVN • Continuum/ Maven • SVN Tortoise • Toad for Oracle • Cenzic Hailstorm
Operating Systems
• Windows 8/ 7 / Vista/ XP, ME; Windows NT 4.0 • Unix

References

Abdul Kalam, Maintenance Manager

API Real Estate, Dubai, UAE [email protected], +971-50-6254448

Walid Razouki, Chairman

Safat Enterprise Solutions, Kuwait, [email protected], +965-6000-1650

Summary

Having a professional experience of 2.5 years in multinational organizations, I have developed an efficient and effective work style along with vast industry knowledge. My specific proficiencies include Desktop Support and Technical Administration/Service, Software Development, Business Analysis, Software Testing, IT Pre-Sales/ Marketing.

Personal details

DOB: 01/01/1990

Valid UAE Driving License

MS: Married

Long Term UAE Visit Visa

Passport No. H0832740

Nationality: Indian

Achievements

  • Achieved SMART Award from Syntel Inc. for being part of the best Team in November 2013

Trainings

Syntel International Pvt Ltd

  • Internal Training on Corporate Communication, Business Etiquette, LEAN, Customer Service
  • Internal Training on Java/J2EE, Web Services, ADF, JSP, Spring, Struts, Hibernate, SQL and PL/SQL 

NIIT, Bangalore

  • Attended JAVA Certification Course (Oct 2011-Nov 2011)

Languages

  • English – Fluent
  • Arabic - Intermediate
  • Hindi – Fluent
  • Malayalam and Tamil – Fluent

Skills

  • Self-motivation and honesty
  • Decisive and forward thinking, with strong vision and strategic capability
  • Ability to network and liaise with clients at every level
  • Capable of operating within highly competitive industries
  • Excellent communication skills both written and verbal
  • Motivational and credible with highly effective interpersonal skills
  • Ability to persist with a task until objective is achieved
  • Strong and quick acquiring of new technologies