Sajid Aboobacker Sidhik

Client: Al Ain Al Jimi Police Directorate/Ministry of Interiors

• Delivered proper guidance and support giving complete project overview, discussions. Provide advice, guidance and the rapid restoration of normal services
• Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and for the migration of users and services from the current infrastructure into the new design.

Client: Abu Police GHQ / Ministry of Interiors

• Co-ordinate with different IT support teams and vendors to resolve issues in line with the agreed service levels (SLA).
• Providing clients with support for the proprietary application.
• Analyzing system logs and identifying potential issues
• Developing and maintaining technical product documentation.

Client: American Express

• Documents and demonstrates solutions by documentation, layouts, diagrams, charts, code comments and clear code.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Client: American Express

• Provide remote support to users when needed to resolve issues or provide clarifications to queries.
• Maintaining system security & applying security policies
• Providing computer support services both for software and hardware for an organization’s employees.
• Collaborating with team mates on challenging technical problems, resolving long term issues, refining the work processes