Sajid Aboobacker Sidhik

Sajid Aboobacker Sidhik

IT Professional and Technical Specialist

Work History

Work History
Apr 2014 - Jun 2014

IT Trainer/ User Support

Safat Enterprise Solutions | Consultant for Al Rowad IT Solutions

Client: Al Ain Al Jimi Police Directorate/Ministry of Interiors

  • Delivered proper guidance and support giving complete project overview, discussions. Provide advice, guidance and the rapid restoration of normal services
  • Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and for the migration of users and services from the current infrastructure into the new design.
Feb 2014 - Jun 2014

Application Support Engineer

Safat Enterprise Solutions | Consultant for Al Rowad IT Solutions

Client: Abu Police GHQ / Ministry of Interiors

  • Co-ordinate with different IT support teams and vendors to resolve issues in line with the agreed service levels (SLA).
  • Providing clients with support for the proprietary application.
  • Analyzing system logs and identifying potential issues
  • Developing and maintaining technical product documentation.
Dec 2011 - Dec 2013

Software Engineer

Syntel Inc

Client: American Express

  • Documents and demonstrates solutions by documentation, layouts, diagrams, charts, code comments and clear code.
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Dec 2011 - Dec 2013

Production / IT User Support Engineer

Syntel Inc.

Client: American Express

  • Provide remote support to users when needed to resolve issues or provide clarifications to queries.
  • Maintaining system security & applying security policies
  • Providing computer support services both for software and hardware for an organization’s employees.
  • Collaborating with team mates on challenging technical problems, resolving long term issues, refining the work processes

Education

Education
Sep 2007 - Jun 2011

Bachelor of Technology

Cochin University of Science and Technology

Major in Information Technology

Skills

Skills

System/Technical Support

• IP, TCP, UDP, SSH, DNS, DHCP • LAN, WAN, Server support • Firewall management

SOFTWARE DEVELOPMENT

• Core Java • JDBC, J2EE • Servlets, JSP • Oracle • Spring • MVC framework

Database & Front end

• Oracle SQL, PL/SQL, MySQL • JavaScript, jQuery, Ajax • HTML5, HTML, DHTML • CSS, CSS3, XML, XSLT

Desktop Support / Production Support

• Troubleshoot/ Resolution of Desktop software • Remote Desktop Support • PC Hardware / Networking knowledge

Business Analysis

• Requirements Elicitation • Business Process Evaluation • Strong analytical & Product management skills • Use cases, UML diagrams • Sequence, Class diagrams • As-Is, To-Be modeling • Microsoft Visio • Microsoft Project / MS Office • Agile Scrum, Waterfall Methodologies

Software testing / Quality Assurance

• UIT/SIT Test case preparation, Test Plan • High level / Low level test cases • Testing – UIT, SIT, Performance, Load, Regression • Mercury/HP Quality Centre • SOAP UI

PRE-SALES

• Analyze customer requirements • Develop & demonstrate solutions •Produce high quality presentations • Provide input to Product Management

Development Tools

• IBM RAD • Oracle JDeveloper, Eclipse, Netbeans IDE • Microsoft Visual Studio • IBM Development for IBM DB2 SVN • Continuum/ Maven • SVN Tortoise • Toad for Oracle • Cenzic Hailstorm

Operating Systems

• Windows 8/ 7 / Vista/ XP, ME; Windows NT 4.0 • Unix

Achievements

  • Achieved SMART Award from Syntel Inc. for being part of the best Team in November 2013

Trainings

Syntel International Pvt Ltd

  • Internal Training on Corporate Communication, Business Etiquette, LEAN, Customer Service
  • Internal Training on Java/J2EE, Web Services, ADF, JSP, Spring, Struts, Hibernate, SQL and PL/SQL 

NIIT, Bangalore

  • Attended JAVA Certification Course (Oct 2011-Nov 2011)

Languages

  • English – Fluent
  • Arabic - Intermediate
  • Hindi – Fluent
  • Malayalam and Tamil – Fluent

Skills

  • Self-motivation and honesty
  • Decisive and forward thinking, with strong vision and strategic capability
  • Ability to network and liaise with clients at every level
  • Capable of operating within highly competitive industries
  • Excellent communication skills both written and verbal
  • Motivational and credible with highly effective interpersonal skills
  • Ability to persist with a task until objective is achieved
  • Strong and quick acquiring of new technologies