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Professional Summary

A driven and zealous individual looking to expand my experience by confidently utilising my previous background as a customer service administrator as well as my confident ability to communicate effectively with all stakeholders. Looking for a new challenge within a team based environment to build on my current skill set and achieve a team orientated goal. 

Work Experience

May 2014 Present

Customer Services Administrator

The Sydney Cricket and Sports Ground Trust, Moore Park, NSW
  • Work collaboratively with the Membership & Customer Services team and other
    departments across the organisation to provide exceptional customer service to Members
    and guests
  • Maintaining current knowledge of Member and guest facilities and benefits offered by the
    Trust to ensure accurate advise is provided
  • Ensure smooth running (opening and closure) of the Venue Services office
  • Support staff in addressing initial patron/Member complaints
  • Cash handling and balance of daily cash takings and preparation daily banking requirements
May 2014Present

Senior Retail Assistant

Factorie, Blacktown, NSW
  • Building a strong rapport with all customers to ensure excellent customer service is delivered 
  • Cash handling and maintenance of tills throughout shift
  • Achieving store KPI's, sales targets and budget requirements 
  • Trained in visual merchandising
  • Excellent capability of up-selling  
Apr 2016Feb 2017

Bookings Specialist

Alto Group, North Ryde, NSW
  • Successfully progressed to one of the lead booking specialists within 3 months of joining the business
  • Handle high volumes of inbound calls - 200+/day
  • Generate leads to occupy workshops by making warm calls to existing customers
  • Developed mechanical knowledge for 10 automotive brands and assisted service team decipher customer complaints.  

Education

Feb 2017Present

Bachelor Of Science

Macquarie University, North Ryde, NSW

Part TIme

Jun 2014Nov 2014

Health Service Assistant (Assistant in Nursing)

TAFE Western Sydney Institute, Castle Hill, NSW
Jan 2008Nov 2013

Higher School Certificate

Toongabbie Christian School, Toongabbie, NSW

References

Deanne Penning  - Call Center Manager - The Alto Group

Megan Hughes   -  Venue Services Supervisor- The Sydney Cricket Ground

Melissa Pudney   - Regional Manager - Factorie

Contact Details Available upon Request