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Professional Summary

A driven and zealous individual eager to use both my experience within ResMed's Consumer Care 

Work Experience

Feb 2018Present

Key Accounts Representative 

ResMed 
May 2014 Feb 2018

Customer Services Administrator

The Sydney Cricket and Sports Ground Trust, Moore Park, NSW
  • Worked collaboratively with the Membership & Customer Services teams to provide exceptional customer service to Members and guests
  • Maintained current knowledge of Member and guest facilities and benefits offered by the
    Trust to ensure accurate advise was provided
  • Ensured smooth running (opening and closure) of the Venue Services office
  • Supported staff in addressing initial patron/Member complaints
May 2014Feb 2018

Senior Retail Assistant

Factorie, Blacktown, NSW
  • Maintained a strong rapport with all customers and stakeholders 
  • Cash handling and till maintenance
  • Achieved store KPI's, sales targets and budget requirements 
  • Trained in visual merchandising
  • Held a great track record for upselling  
Apr 2016Feb 2017

Bookings Specialist

Alto Group, North Ryde, NSW
  • Successfully progressed to one of the lead booking specialists within 3 months of joining the business
  • Handled high volumes of inbound calls - 200+/day
  • Generated leads to occupy workshops by making warm calls to existing customers
  • Developed mechanical knowledge for 10 automotive brands and assisted service team decipher customer complaints.  

Education

Feb 2017Present

Bachelor Of Science

Macquarie University, North Ryde, NSW

Part TIme

Jun 2014Nov 2014

Health Service Assistant (Assistant in Nursing)

TAFE Western Sydney Institute, Castle Hill, NSW
Jan 2008Nov 2013

Higher School Certificate

Toongabbie Christian School, Toongabbie, NSW

References

Krystal Sebastian - Consumer Care Centre Manager - ResMed 

Deanne Penning  - Call Center Manager - The Alto Group

Megan Hughes   -  Venue Services Supervisor- The Sydney Cricket Ground

Melissa Pudney   - Regional Manager - Factorie

Contact Details Available upon Request