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Saima Mushtaq

Freelance Website Designer / Content Writer / Social Media Marketing Manager. Public Relation Officer / Personal Assistance / Receptionist

Summary

Creative and Engaging Writing Professional with Extensive Experience of Developing and Editing Written Content for Website. Skilled Web Content Creator and Professional Who Excels at Ensuring Consistent, Error-Free Writing While Providing Reliable and Targeted Content. Researcher and Writer Who is Expert at Juggling Multiple Challenging Tasks and Completing them All on Time Enable Clients to Meet their Business Goals.

Work History

September 2016Present

Public Relation Officer / Personal Assistant / Receptionist

Army Public School 

Responsibilities:

  • Handling Parent's Complaints in a Professional and Diplomatic Way.
  • Planning, Developing and Implementing PR Strategies.
  • Communicating with Colleagues and key Spokespeople.
  • Answering Calls and Handling Queries.
  • Taking Dictation.
  • Personal Assistance to Principal.
  • Liaising with Staff, Parent's, etc.
  • Booking Meetings.
  •  Managing the Principal's Electronic Diary.
  • Planning, Organizing and Managing Events.
  • Attend to Visitors and Deal with Inquiries on the Phone.
  • Providing Information Regarding the Organization to the General Public.
  • Preparing Presentations.
  • Managing and Reviewing Filing and Office Systems.
  • Typing Documents in Ms Word.
  • Managing Database in Ms Excel.
  • Sourcing and Ordering Stationery and Office Equipment.
  • Managing Soft Board Projects .
  • Maintaining and Updating Bulletin Boards.
  • Decorating Soft Boards.
  • Updating Calender's.
  • Knowledge of Office Management Systems and Procedures.
  • Greet Guests in a Professional, Friendly, Hospitable Manner.
  • Maintaining and Decorating  the Visitor Area.
  • Typing Memos, Correspondences, Circulars, Reports, and Other Documents.
  • Keeping Records of Circulars.
  • Keeping Records of Invitations.
  • Keeping Records of CVs.
  • Keeping Records of Visitors.
  • Keeping Records of Parent's Complaints.
  • Keeping Records of SLC (School Leaving Certificates) of Students.
  • Keeping Records of ECA Reports (Extra Curriculum Activities).
  • Performing a Variety of Clerical Duties.
  • Maintaining Office Registers and Diaries.
  • Taking Messages.
  • Typing/Word Processing.
  • Using a Variety of Software Packages.
  • Principal's Personal File Organizing.
  • Carrying out Background Research and Presenting Findings.
  • Arranging Couriers and Important Documents To the Relevant Authorities.
  • Sorting and Distributing Post.
  • Directed Employees, Guests and General Public to the Right Staff Member.
  • Ensure Knowledge of Staff Movements In and Out of Institute.
  • Monitor Visitor Access and Maintain Security Awareness.
  • Receive and Sort Mail and Deliveries.
  • Schedule Appointments.
  • Maintain Appointment Diary either Manually or Electronically.
  • Co-Ordinate Meetings and Organize Catering.
  • Monitor and Maintain Office Equipment and Devices.
  • Control Inventory Relevant to Reception Area.
  • Keeping Tidy and Maintain the Reception Area.
  • Resolving Administrative Problems and Inquiries.
  • Updating and Maintaining Databases such as Mailing Lists, Contact Lists and Visitors Information.
  • Retrieve Information when Requested.
  • Processed Invoices.
  • Stamping Important Documents and Correspondence Such as Entry Passes, ID Cards, School Leaving Certificates, Merit Certificates, Result Cards, Student Attendance Registers, Staff Attendance Registers, Leave Applications, Circulars, Event Reports.
  • Sending Admit Cards and Leave Applications To the H.m of Different Sections.
  • Arranging Parent's Meetings  with Teachers and H.m of Different Sections.
  • Handling and Sending Parcels to the Right Person.
  • Update and Maintain Internal Staff Contact Lists.
  • Co-ordinate and Maintain Staff Administrative Records.
  • Organizing Reading Material (News Papers, Magazines)in the Waiting Area.
  • Managing Guests Book.

  • Hands-on Experience in Giving Information to Visitors and Answering their Questions.

Apr 2015Present

Freelance Website Designer / Content Writer & Social Media Manager

MyPixa


RESPONSIBILITIES:

  • Writing and Editing High-Quality Content.
  • Designing Webpage Layout.
  • Determining Technical Requirements.
  • Updating Websites.
  • Creating Back up Files.
  • Making Changes in Code According to the Website Requirements.
  • Handling All Tasks Related to the Website.
  • Solving Code Problems.
  • Edit and Rewrite Content from Time to Time.
  • Able to Source for Clients.
  • Perform Extensive Web Research to Collect Pertinent Data and Gather Images Related to the Website.
  • Search for Websites and Coordinate with Site Owners for Guest Posting Opportunities.
  • Gather and Refine Specifications and Requirements Based on Technical Needs.
  • Keeping Up-to-Date with Recent Technological and Software Developments.
  • Developing Skills and Expertise in Appropriate Software/Programming Languages Including HTML, JAVASCRIPT and Others.
  • Making Website User-Friendly, Effective and Appealing.
  • Understanding of SEO Principles.
  • Checking Website Performance.
  • Monitoring Users Activity on Website.
  • Planning, Designing, and Implementing Website Structure and Navigation Layout.
  • Designing, Planning and Implementing Additions to Site.
  • Performing Maintenance and Upgrades for Existing Website.
  • Implementing Strategies to Increase Traffic and Enhance Page Ranking.
  • Changing Keywords of Images.
  • Image Optimization.
  • Managing Images in Different Ways Like Crop, Resize, or Perform Small Adjustments on an image According to the Website Requirements with Tools Such as  Adobe Photoshop.
  • Managing Social Media Pages of Website.
  • Web Analytics Monitoring and Reporting against Key Metrics.
  • Search Engine Optimization Tasks – Improving Page Content, Ensuring Site Structure is Efficient, Keyword Relevancy, Image Titles and Tags.
  • knowledge of Website Analytics Tools.
  • Working Knowledge of Ad Serving Tools.
  • Knowledge of Google Adwords.
  • Keeping Up to Date with Internet and Marketing Trends.
  • Marketing on Social Media Networks.

Education

Skills

Personal Skills
  • Excellent Communication,Interpersonal and Writing Skills.
  • Drive, Competence, Flexibility and a Willingness to Learn.
  • Excellent Organizational and time Management Skills with the Ability to Cope with Pressure.
  • Creativity, Imagination and Initiative.
  • Friendly Personality and able to Engage Clients.
  • Possess a Polite and Helpful Manner.
  • Confident Communication Skills.
  • Positive Attitude towards Clients.
  • Confident and Articulate.
  • Persuasive and having good Influencing Skills.
  • Good Teamwork, Analytical and Problem-Solving Skills.
  • Institutional and Organizational Awareness with  Good Knowledge of Current Affairs.
  • Self Motivated.
  • Well Organized.
  • Ability to Multitask and Prioritize Daily Workload.
  • Up-to-Date with Latest office Gadgets and Applications.
  • Information Management
  • Organizing and Planning.
  • Attention to Detail.
  • Initiative.
  • Reliability.
  • Stress Tolerance.
  • Prioritizing.
  • Problem Assessment and Problem Solving.
  • Information Gathering and Information Monitoring.
  • Attention to Detail and Accuracy.
  • Flexibility.
  • Adaptability.
  • Customer Service Orientation.
  • Teamwork.
  • Possess Cultural Awareness and Sensitivity.
  • Extremely Respectful to Seniors, Colleagues and Visitors, Guests.
  • Demonstrated Sound Work Ethics.
  • Very Honest and Trustworthy.
MS Office

Good Knowledge of Ms Word, PowerPoint, Excel etc.

Adobe PhotoShop

Trained in Photoshop Editing, Image Manipulation, and Image Restoration.

Content Writing & Blogging

Perform Extensive Web Research to Collect Pertinent Data and Gather Images Related to the Assigned Articles.

HTML/CSS

Good Knowledge of HTML/XHTML, Cascading Style Sheets (CSS), & Web Page Layout Designs (PSD files).

Photography

Good knowledge of Digital Photography.

Certifications

Apr 2014

Human Resources (Online)

Open Training Institute   Open Universities Australia (OUA)

Human Resource Management provides  step by step journey into the core Human Resource functions of an organization, through this information it will develop a broad understanding of the key areas such as recruitment, training & development and performance management.Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.

View Certificate here: https://goo.gl/WoLLIn

Diploma in Customer Service (Online)

Alison.com

This course introduces the fundamental elements of customer service and explains how they can be applied in any organization. It describes how a business can develop its customer service program to the highest level. 

Apr 2014

Foundations of Psychology (Online Course)

RMIT University Australia

View Certificate here: https://goo.gl/tLj0nf

Leadership Skills in Business (Online)

Alison.com

Successful entrepreneurs need more than business ideas, they need to be good leaders. This course reviews the essential leadership skills an entrepreneur or business person needs. These skills include the knowledge and understanding of how to organize your company, how to select your business team, how to manage your business team, and how you should behave as a business professional. All great entrepreneurs and business people gain this knowledge and understanding early in their career and by studying this course you can gain the knowledge and understanding to acquire these skills also.

Diploma in Operations Management (Online)

Alison.com

Operations management is important to any organization, whether they are manufacturing companies producing physical products or organizations offering services. This course reviews a wide variety of topics from the development of operations management, to the role of the operations manager, the transformation model, planning and scheduling methodologies and practices, and inventory and quality management.

Introduction to Marketing (Online)

Alison.com

Marketing is a crucial function in any business or organization, and is increasingly important in the modern globalized economy. This online course will introduce learners to marketing strategies and tools that are used extensively in the marketing industry.

Apr 2014

Principles of Project Management (Online)

Polytechnic West  ( Western Australia )

Businesses today are fast moving and in a constant cycle of change and adaptation. One of the key disciplines to support you in this change journey is the discipline of "architecting" a business.

View Certificate here: https://goo.gl/1xVPmP

Apr 2014

Leadership: Identity, Influence and Power (Online Course)

Macquarie Graduate School of Management (MGSM) 

Leadership; Identity, Influence and Power, examine the recent research in social psychology and business to provide  practical guidelines and actions that will help to develop and sustain leadership.

View Certificate here: https://goo.gl/7fi7yp

Apr 2014

Introduction to Enterprise Architecture (Online Course)

Enterprise Architects (EA)


View Certificate here: https://goo.gl/tbJmbu

Mar 2014May 2014

The Science of Everyday Thinking (Online)

The University of Queensland, Australia through edX

The Science of Everyday Thinking is about to explore everyday thinking: how people make perceptions about things, why people believe in weird things, how they form and change their opinions, why our expectations skew our judgments, and how logical thinking can help to make better decisions.In dealing with the complexity of everyday life this subject  understand the difficulties  and give us an exceptional and unique Way to improve everyday thinking.

View Certificate here: https://goo.gl/FLn3eQ

Apr 2014

Innovation for Powerful Outcomes (Online Course)

SWINBURNE UNIVERSITY OF TECHNOLOGY

Innovation involves transformative thinking and the genuine ability to cultivate and pick the lucrative fruits of our creative labour. Key considerations and principles of creativity brings an appreciation for a range of tools and concepts that can help make innovation happen.

View Certificate here: https://goo.gl/yMmp2f

Diploma in Human Resources (Online)

Alison.com

Human resources (HR) plays a key role in modern organizations and businesses, be they private sector, public sector or voluntary. This course covers diverse topics in HR, from the role of the human resources manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organization.

Mar 2014

Entrepreneurship and Family Business (Online Course)

RMIT University Australia

The course is divided into 4 modules, ‘Who is an Entrepreneur’, ‘Managing the Entrepreneurial Process’, 'Entrepreneurial Enterprises’ and ‘Family Business’.

View  Certificate here: https://goo.gl/J4iHs2

Diploma in Basic English Grammar (Online)

Alison.com

Proper grammar is essential to communicating well in English. The fundamental aspects of English grammar and explains how they should be applied in written and spoken English

Video Editing and Publishing (Online Course)

Alison.com

This Online video editing course uses tutorials to show you how to use Windows Movie Maker to quickly and easily edit videos, add background audio or a voiceover, add transitions or effects to videos, and publish videos in a variety of formats.

Digital Photography (Online)

Alison.com

 This online photo course gives you the opportunity to gain extensive knowledge and understanding of digital photography including topics such as exposure settings, how to read and use the histogram, how light affects a photograph, how the camera sensor and lenses work, and how to process a photograph using computer software.

Tourism - Introduction to Retail Travel Sales (Online)

Alison.com

As with all industries, the tourism industry is centered upon sales. Up to ten years ago most holiday packages were sold through high street travel agencies but since then online booking has greatly increased its share of revenue.

Tourism - Introduction to Travel Patterns and Destinations (Online)

Alison.com

Understanding the travel patterns of tourists and why they choose which destinations they go to is of vital importance if tourism-focused organizations and businesses are to maximize the financial benefits of the international travel industry in a particular country or region

Sep 2013

Interior Design (Online Course)

Rhodec International