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Work experience

Jun 2009Present

Manager Marketing/Sales


Product background:Palucci offers an evolutionary form of smoking. Palucci is a rechargeable electronic cigarette. It gives a person the freedom to have the pleasure of smoking without tobacco. It feels and tastes like a real cigarette yet it is a healthier alternative. It incorporates micro electronics technology to give a perfect and fulfilling smoking experience. Since there is no flame, it produces no smoke yet it gives the user a nicotine hit and pleasure associated with smoking a real cigarette.


  • Managing product Marketing, sales and placement on all the outlets including Royal palm, Al-fateh,Hyperstar,Tobacco shop and Tobacco Masters etc.
  • Managing ATL and BTL activities all over Pakistan.
  • Designing and managing Marketing Plans and strategies of PALUCCI.
  • Designing of Flexes, brochures, Website etc of PALUCCI.
  • Increasing the Retail outlets for PALUCCI in PAKISTAN.
Sep 2007Jan 2009

Supervisor-Purchasing Department

  • Leading the team of Whole Selling Computer Components Over the phone to existing/new customers and maintaining online transactions.
  • Was promoted as a Operations Supervisor within 2 months in sister Concern Company.
  • Rapport Building with existing customers.
  • Marketing and Advertising with PC-Retail Magazine.
  • Coordinating with B2B Sales Executives for the Stock report.
Jan 2007Aug 2007

Surveyor and Telemarketer

GFK NOP CALL CENTER (London Victoria)

Calling project related Customers all over UK and interview them about the product. 5 positive customers an hour. Call handling time 10 to 15 mins MAXIMUM.

Jan 2007Jul 2007

Operations Supervisor Sales/Mkt-Account Executive

  • Advising customers on technical matters and recommends appropriate computer


  • Supervising other regular employees; duties included recommending applicants for employment or for discipline, termination or retention.
  • Assisting with maintaining store/Warehouse inventory and restocking.
  • Tracking product status and troubleshoots ordering problems.
  • Assisting in developing and implementing policies and procedures.
  • Investigating new items and makes recommendations for purchasing products.
Nov 2006Dec 2006

Sales Assistant


oMaintaining sales and profitability for the store

oMonitoringstore budgets

oMerchandising and sales opportunities

oCoaching and mentoring and all other duties which come with running a busy retail store.

Dec 2004Jun 2006

Customer Service Representative/Customer Service Supervisor


Customer Service Representative, MPS CALL CENTER, LAHORE (December 2004- April 2005)

Customer Service Supervisor, MPS CALL CENTER, LAHORE (May 2005 - June 2006)

Duties: As Customer Service Representative,

  • Answer calls and respond to customer requests,
  • Sell product and place customer orders in computer system,
  • Provide customers with product and service information,
  • Up sell products and services, Transfer customer calls to appropriate staff, Identify,
  • research, and resolve customer issues using the computer system,
  • Follow-up on customer inquires not immediately resolved, Complete call logs and reports.

As a Customer Service Supervisor,

  • Perform supervisory responsibilities for up to 20 regular and temporary customer service associates including coaching, counselling, developing and monitoring ongoing performance.
  • Ensure that required call centre service level goal is achieved.
  • Create a safe environment by making safety a priority and ensuring compliance with all safety regulations and policies.
  • Investigate and respond to complex customer issues and problems.
  • Handle escalated customer complaints, investigate the complaints and provide timely response to the customer.
  • Provide technical input to assist in development of project planning.
  • Perform additional responsibilities as requested or assigned.




University of West Midlands

Related Course Work:

oBusiness Ethics,

oManagerial Communication,

oMarketing Decision Making,

oInternational Marketing Management,

oResearch Methodology,

oMarketing Strategy in Global Environment etc.




oMajor: Management

oMinor: Marketing & sales

Related course work:

oPersonnel management,

obusiness management,

obusiness ethics,

obusiness law,

oMacro economics, MIS Computer related work, marketing and sales.