Saif Rehman

Saif Rehman

Work experience

Work experience
Jun 2009 - Present

Manager Marketing/Sales


Product background:Palucci offers an evolutionary form of smoking. Palucci is a rechargeable electronic cigarette. It gives a person the freedom to have the pleasure of smoking without tobacco. It feels and tastes like a real cigarette yet it is a healthier alternative. It incorporates micro electronics technology to give a perfect and fulfilling smoking experience. Since there is no flame, it produces no smoke yet it gives the user a nicotine hit and pleasure associated with smoking a real cigarette.


  • Managing product Marketing, sales and placement on all the outlets including Royal palm, Al-fateh,Hyperstar,Tobacco shop and Tobacco Masters etc.
  • Managing ATL and BTL activities all over Pakistan.
  • Designing and managing Marketing Plans and strategies of PALUCCI.
  • Designing of Flexes, brochures, Website etc of PALUCCI.
  • Increasing the Retail outlets for PALUCCI in PAKISTAN.
Sep 2007 - Jan 2009

Supervisor-Purchasing Department

  • Leading the team of Whole Selling Computer Components Over the phone to existing/new customers and maintaining online transactions.
  • Was promoted as a Operations Supervisor within 2 months in sister Concern Company.
  • Rapport Building with existing customers.
  • Marketing and Advertising with PC-Retail Magazine.
  • Coordinating with B2B Sales Executives for the Stock report.
Jan 2007 - Aug 2007

Surveyor and Telemarketer

GFK NOP CALL CENTER (London Victoria)

Calling project related Customers all over UK and interview them about the product. 5 positive customers an hour. Call handling time 10 to 15 mins MAXIMUM.

Jan 2007 - Jul 2007

Operations Supervisor Sales/Mkt-Account Executive

  • Advising customers on technical matters and recommends appropriate computer


  • Supervising other regular employees; duties included recommending applicants for employment or for discipline, termination or retention.
  • Assisting with maintaining store/Warehouse inventory and restocking.
  • Tracking product status and troubleshoots ordering problems.
  • Assisting in developing and implementing policies and procedures.
  • Investigating new items and makes recommendations for purchasing products.
Nov 2006 - Dec 2006

Sales Assistant


oMaintaining sales and profitability for the store

oMonitoringstore budgets

oMerchandising and sales opportunities

oCoaching and mentoring and all other duties which come with running a busy retail store.

Dec 2004 - Jun 2006

Customer Service Representative/Customer Service Supervisor


Customer Service Representative, MPS CALL CENTER, LAHORE (December 2004- April 2005)

Customer Service Supervisor, MPS CALL CENTER, LAHORE (May 2005 - June 2006)

Duties: As Customer Service Representative,

  • Answer calls and respond to customer requests,
  • Sell product and place customer orders in computer system,
  • Provide customers with product and service information,
  • Up sell products and services, Transfer customer calls to appropriate staff, Identify,
  • research, and resolve customer issues using the computer system,
  • Follow-up on customer inquires not immediately resolved, Complete call logs and reports.

As a Customer Service Supervisor,

  • Perform supervisory responsibilities for up to 20 regular and temporary customer service associates including coaching, counselling, developing and monitoring ongoing performance.
  • Ensure that required call centre service level goal is achieved.
  • Create a safe environment by making safety a priority and ensuring compliance with all safety regulations and policies.
  • Investigate and respond to complex customer issues and problems.
  • Handle escalated customer complaints, investigate the complaints and provide timely response to the customer.
  • Provide technical input to assist in development of project planning.
  • Perform additional responsibilities as requested or assigned.


2006 - 2008


University of West Midlands

Related Course Work:

oBusiness Ethics,

oManagerial Communication,

oMarketing Decision Making,

oInternational Marketing Management,

oResearch Methodology,

oMarketing Strategy in Global Environment etc.

2003 - 2005



oMajor: Management

oMinor: Marketing & sales

Related course work:

oPersonnel management,

obusiness management,

obusiness ethics,

obusiness law,

oMacro economics, MIS Computer related work, marketing and sales.