Sai Kumar 

  • Hyderabad

Work History
Jun 2014 - Present

Back office Operations & Commercial Officer

  • Calls Allotment to Service Engineers & updating the feedback in System Processing the request through SAP CRM module.
  • Ensured that Customer TAT is 95%.                                                                              
  • Responsible for reporting customer satisfactory dashboard and field failure dashboards to senior management.
  • QA analysis and report for all CRM queries.
  • Handling Walk-in Customers for Services related issues
  • Preparing Documentation / Monthly Reports
  • Daily reconciliation of Service Engineer billing
  • Updated all related accessories used by field engineers on online SAP R3

Apr 2012 - Jun 2014

Investor Relation Officer

  • Customer service both via Email and Voice.
  • To analyze complete customer life cycle and resolve queries within TAT.
  • MIS Report Generation For both external and internal stake holders.
  • Conducting checklist for all required documents and following up with respective times for complete documentation.
  • Data Entry of the documents bases on image Verification.
  • Sending customer statements to respective branches on regular basis.

Aug 2009 - Apr 2012

Bachelor of Commerce

Dr.B.R.Ambedkar Degree College


Ø  Bachelor of Commerce (Computers) From Dr.B.R.Ambedkar Degree College Afflicted Osmania University.



  • Proven skills using strategic planning, detailed analysis, problem solving
  • Able to work in team environment while maintaining independent initiative
  • Analytical, detail and result oriented, with the ability to exercise prudent judgment in decision-making
  • Excellent oral and written communicative skills. Clear, articulate speaker. At ease in both one-on-one and group settings