Back office Operations & Commercial Officer
- Calls Allotment to Service Engineers & updating the feedback in System Processing the request through SAP CRM module.
- Ensured that Customer TAT is 95%.
- Responsible for reporting customer satisfactory dashboard and field failure dashboards to senior management.
- QA analysis and report for all CRM queries.
- Handling Walk-in Customers for Services related issues
- Preparing Documentation / Monthly Reports
- Daily reconciliation of Service Engineer billing
- Updated all related accessories used by field engineers on online SAP R3