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Results-driven Business Manager with an MBA and experience in leading global consulting teams in the on-time, under budget delivery of business maximization strategies and managing business units to achieve targets. Track record includes consistently beating targets, and developing and implementing long terms strategies.

Work experience

Oct 2007Present

Senior Programme Manager


Corporate Leadership

  • Responsible for the oversight of 3 out of 4 economic development programmes in South Africa.
  • Worked with business advisors to guide the sustainable development of rural entrepreneurs and small scale enterprises with a view to creating jobs and reducing poverty

Business Development

  • Developed proposals for funding agencies like the Ford and Kellogg Foundations and increased the requests from US$1M for 2007 to US$1.8M for 2008 to enable expansion of the programmes
  • Expanded corporate relationships to increase TechnoServe’s South African footprint

Thought Leadership

  • Developed a tourism programme for TechnoServe South Africa with a view to stimulate a new kind of tourism which creates value from local assets and acts as a force for local economic development
  • Worked with a team of 6 Georgetown University MBA students to develop an understanding of the economics of using sweet sorghum feedstock instead of sugarcane or corn.
  • Led the development of a diagnostic methodology to improve the quality of clients receiving support
Apr 2006Sep 2007

Head: Customer Acquisition

Nedbank Cards Ltd.

The retail credit cards group of one of South Africa’s four major banks

Corporate Leadership

  • Managed a budget of approximately US$7M to maximize sales of credit cards in the retail market. The portfolio included products for the entire range of customer segments
  • Worked with the product owners to revise the segmentation strategy for the product portfolio
  • Instrumental in the first market share gain in 24 months during each of the last 3 months of 2006
  • Nominated for a Top Achiever Award for 2006

Sales and Marketing

  • Achieved 165% of the annual target for 2006
  • Grew the business primarily through outbound marketing with a focus on improved segmentation, targeting and propensity modeling
  • Supported the launch of a new product with intercept marketing, a new channel to the business

Team Building

  • Took over the team at the end of an attrition cycle and rebuilt it from 3 members to 8 members. This included channel managers, business and data analysts
  • Changed the telemarketing agents’ incentive structure for closer alignment with the business drivers
  • Key member of the recruitment and interviewing team for the business group as a whole
Jan 2003Mar 2006

Senior Consultant

MasterCard Advisors

A Customer Strategy and Management focused group of MasterCard International’s professional service’s firm

Corporate Leadership

  • Participated in, and led parts of the development of the group’s key market offering based on a customer experience assessment tool developed jointly with MIT’s Sloan School of Management.
  • Formalized a segment of the firm's delivery methodology, ensuring deliverables from various projects could easily be harvested for future engagements.
  • Called on for expertise in developing approaches, frameworks and methodologies to assist colleagues and our clients increase effectiveness and profitability.

Business Development

  • Developed strategy formulation approaches, vendor selection and marketing automation systems including standardized templates, project plans and presentations, enabling consultants to save time, increase operational efficiency and build the corporate image.
  • Supported the securing of consulting engagements totaling $1M+ in 16 months.
  • Developed 4 potential clients and spearheaded 3 proposal development efforts.

Representative Consulting Engagements

  • Prestigious Spanish Bank’s Credit Card Business – Marketing Strategy Formulation
  • Major U.S. Healthcare/Insurance Organization – Business Divestment
  • Major Healthcare Corporation – CRM System Implementation Management

Managing Consultant

Breakaway Solutions

An e-business and CRM consulting and application hosting firm with 1100 employees in 9 offices and 4 countries

Corporate Leadership 

  • Consulted to Fortune 500 and b2b dotcom clients in the development and implementation of operational strategies and change management solutions.
  • Facilitated workshops for senior management to identify goals, analyze needs, reengineer infrastructures, improve processes and implement best practices.
  • Led global multifunctional teams of up to 15 in providing complete CRM solutions.
  • Enriched consulting methodology by contributing to the best practices repository.

Business Development 

  • Delivered $300K-$2M projects, achieving up to 71% profitability.
  • Collaborated in development of corporate internal sales process strategies.
  • Identified and realized additional business opportunities at client sites.
  • Co-drafted successful new business proposals in diverse industry sectors.
  • Led initiatives to identify leads by conducting industry and competitive analyses.

Representative Consulting Engagements

  • Dot.Com Startup - Managed comprehensive CRM Strategy development and implementation
  • Utility Industry Software Development Firm - Optimization of Sales Force Automation systems and processes with a 71% profit margin
  • B2B Concierge Service Firm - Led the vendor selection and Participated in the CRM Strategy development
  • Major Electronic Funds Transfer Company - Led the Post-Merger integration, included the operations process re-alignment

Lead Consultant

Impact Innovations Group

A CRM and supply chain consulting company; 2000 employees in 5 offices.

Representative Consulting Engagements

  • High Tech Industry Leader - Technical Architect and Project Manager for internal support center implementation with redefined processes and monitoring metrics to reduce open call time by 3 days
  • Large Network Software Development Company - Led Post Merger integration with redesigned business processes

Personal Interests