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Education

Jun 2006Jun 2010

BCS

G.D.Sawant College

Work History

Apr 2011Present

Technical Support Engineer

Aress Software & Education Technologies Pvt Ltd

I am currently Working in Webhosting Company as Technical Support Enigineer on linux based servers for the clients based all over the world like USA,UK,Australia, Germany etc.

Providies technical assistance, advice and trouble shooting for web hosting customers to resolve their issues related to their websites or hosting accounts via Support tickets (E-Mail) and Live-Chat. 

Working on a project which had servers in clustered environment & on shared servers.

Currently handling level 1 and level 2 issues on tickets & previously handled issues on chats.

Hands on with the issues related to Cpanel/WHM, and customized control panel. 

Troubleshooting issues related to web services such as dns, http, ftp, mysql,Imap/POP, smtp etc.. 

Managing domains, Domain nameservers & DNS zones.

Troubleshooting & configuration of Email clients such as Ms-outlook ,Mac mail, Thunderbird, Iphone etc.

Troubleshooting & configuration of FTP clients like Filezilla, Cute ftp, Cyberduck, Ws ftp etc.

Installing third party software's, as per the requirement of client if client request for. 

Managing database connectivity so that client can use there database with there website also configuration and troubleshooting of PHP, MySQL and PostgreSQL.

Apr 2010Feb 2011

Claims Associate

WNS Global Services Pvt Ltd

Doing Medical Coding.

Worked for Inernational Classification of Diseases (ICD 9 CM).

Healthcare Industry

Skills

Technical Skills
  Strong Knowledge of Web Hosting.  Having good knowledge of domain registration, domain transfer process and domain hosting process. Extensive experience with Cpanel, Web Host Manager (WHM)  and customized control panel. Skills in troubleshooting cPanel/whm  and customized control panel related issues. Good knowledge of Plesk, Hsphere,  HSPC and Virtuzzo power panel. Working knowledge of Web browsers, Domain names, FTP clients, Email clients etc. Hands on with Site Building softwares (Website builder, Rvsitebuilder).  Knowledge of Stats Software Utilities like Awstats,Webalizer.  Installation, configuration and manipulation of 3rd party softwares (Included under fantastico means CMS softwares) such as Blog tools-WordPress, Portals/CMS-Joomla, Drupal, Shopping cart / ecommerce software-OSCommerce, Zencart, Cubercart, Forum software-phpBB, SMF etc. I am having very good knowledge of the Linux File System and navigation of the Linux command line. Strong problem solving, comprehending skills, able to identify and diagnose problems hence can solve issues quickly.  

Summary

Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results. Very ambitious to help others and work in the IT field.

Objective

To seek a long term challenging career in IT industry through creative contribution in all areas of work in the organization by utilizing the experience, professional skills & my potentials for growth of the organization

Interest

My hobbies are listening music, R&D, surfing on net etc.

Extra Courses

Having typing speed above 50 WPM

Personal Details

Date of Birth - 1st April 1989

Sex - Male

Martial Status - Unmarried

Langauges Known - English, Hindi, Marathi