I am currently Working in Webhosting Company as Technical Support Enigineer on linux based servers for the clients based all over the world like USA,UK,Australia, Germany etc.
Providies technical assistance, advice and trouble shooting for web hosting customers to resolve their issues related to their websites or hosting accounts via Support tickets (E-Mail) and Live-Chat.
Working on a project which had servers in clustered environment & on shared servers.
Currently handling level 1 and level 2 issues on tickets & previously handled issues on chats.
Hands on with the issues related to Cpanel/WHM, and customized control panel.
Troubleshooting issues related to web services such as dns, http, ftp, mysql,Imap/POP, smtp etc..
Managing domains, Domain nameservers & DNS zones.
Troubleshooting & configuration of Email clients such as Ms-outlook ,Mac mail, Thunderbird, Iphone etc.
Troubleshooting & configuration of FTP clients like Filezilla, Cute ftp, Cyberduck, Ws ftp etc.
Installing third party software's, as per the requirement of client if client request for.
Managing database connectivity so that client can use there database with there website also configuration and troubleshooting of PHP, MySQL and PostgreSQL.