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Results-driven, customer-focused, highly organized and analytical Software Engineer with experience in design, development, integration and delivery of web applications and analysis. Project Management from initial idea and development phase (vision/analysis), performing all design/architecture work and delivering the completed product. Demonstrated strong analytical skills, with deep expertise in end-to-end development of software products, from requirement analysis to cost benefit analysis, solution architecting, and project execution methodologies. Effective communicator, able to build client relationships during requirements gathering that creates loyalty and manages expectations, while exhibiting a team oriented, collaborative attitude.


Work experience

Jan 2016Present

Software Engineer

UAS International Trip Support, Dubai
  • Chosen as a Project Coordinator to implement the company ERP for current TMS Upgrade Project, which encompasses implementing first company ERP trip management system, documenting all company legacy processes, collecting and analyzing business requirements, monitoring and controlling project schedule and technicalities with stakeholders.
  • Develop and deliver UAS Sales Portal (2016), a modern Web application with globally shared and synchronized dashboards and reports, integrated with 3rd party CRM, that enables users and managers to get real-time updates about sales performance and the cost estimates.
  • Communicate regularly with end-users via video, email,, phone or n person in response to specific requests, addressing any system issues or providing insight into system functionality that improves user adoption of technology.
  • Successfully cultivates positive relationships with clients and colleagues, adept at communicating with clarity and diplomacy to individuals from diverse and cultural backgrounds.
  • Cross-collaborate remotely with other members of the development team on a daily basis to ensure all project deliverables are on time, in budget and exceed expectations.
  • Brainstorms technical and workflow solutions with clients and other developers.
  • Utilizes strong analytical and conflict resolution skills to identify, track, report, and resolve critical issues in a timely manner.
  • Contributes to the technical assessment, scope definition, project planning, analysis, design, implementation, & testing of large projects.

Jan 2013Jan 2016

Webmaster& Software Developer 

UAS International Trip Support, Dubai
  • Worked on the CMS (2015), global web-based contact management system, built with customized and secured access roles and global groups.
  • Selected as the Project Manager for the TMS client Portal (2014), an online web tool allows clients to see all the details of their trips in real-time, using modern techniques in web development (single page app, html5, JSON, Restful web service).
  • Collaborated closely with flight operations team and business analysts, performing detailed analysis of business and technical requirements and design the solution by customizing various parts of the trip management system.
  • Educated flight operators on the benefits and new features, demonstrating how it could address business needs or improve business processes.
  • Developed new solutions for aviation domain using standard methodologies (prototyping, agile ....) and technologies, such as php, mysql,, sql server, android, etc.
  • Built an html5 mobile web application using kendoui framework, applying MVVM pattern and using modern Flat UI design template.
  • Built and maintained multilingual corporate website using php mvc framework (codeigniter, html5, css3).
Jun 2010Jan 2012

Webmaster and Software Developer

Adforce1,  Syria

Managed and developed online marketing strategies using SEO,SEM ,Google Adwords, Google Analytics. Worked with marketing and business managers to develop strategies for social networks and working on email marketing, e-newsletters and campaigns

  • Managed website from planning to inception including front end development, architecture, interface design, site structure, navigation, page optimization, marketing and graphics that appeal to user interactions and website goals.
  • Updated and optimized site for effective marketing and cross-browsers visibility.
  • Provided recommendations and web support for migrating websites into new content management systems.
  • Strategized and executed search engine optimization methods including meta tags, links-building, search engine friendly URLs, submission and indexing that increased traffic by 30%.


Dec 2011

Advanced Web Technologies

Ministry of Higher Education, Syria
Sep 2008

Microsoft Certified Professional (MCP)



Jan 2008Jan 2012

Bachelor's Degree in Software Engineering

Yarmouk Private University (YPU)

University Projects

  • Gesture Control System (GCS) 
    The Gesture Control System is a computer system that enables users to control computer applications with Human Hand or Body gestures. It uses a Microsoft Kinect sensor with an advanced machine learning techniques to deliver to the user the ability to train the system on any kind of Hand or Body Gesture, and use them later to control other applications.  
    • First, the Kinect sensor will record a number of poses using the recorder module 
    • These poses will go through a neural network engine to be trained 
    • After that the sequencer module will capture the trained poses to detect a complete gesture 
    • Once gesture is discovered, an input emulator will be triggered to control a third party application based on the gesture command 
  • Mid-term and Final Exam (MFE) Scheduler 
    The MFE Scheduler is a software system that uses optimization mathematics to find an optimum schedule for a university Mid-term or Final examination depending on a set of data defined by the user. 


Requirements Analysis
Software Engineering
Object Oriented Design
Microsoft SQL Server
html5 mobile framework
Visual Studio

Volunteer Experience

Positive participant in judgment in First LEGO League (FLL) competition.


Hasan BaidounSoftware Engineer at GeoMash Sdn. Bhd.

"Safwan is a deep thinking engineer. He's open minded to the different topics of the major and shows excellence in most of them. He's a collaborative and hard working team player. He's skilled in managing critical situation and shows great responsibility working on his tasks. He's a continuous learner with great interest in widening his knowledge in topics both in and out of his major."