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Summary 

Meeting Minutes and Preparation Scheduling and Travel Arrangements Data Entry / 10-Key / Typing 60 WPM Records Management Document Scanning / Faxing Project Coordination and Management Event Planning and Customer Service Problem Solving and Critical Thinking Front Desk Reception Clerical Operations and Organization Spreadsheets and Word Processing Technical Writing.

Work History

Guest Relationship Officer

Glo-Sante.com
Guest Relationship Officer. at Al-Sante Healthcare services(A project of global Medical)
2016-01

Guest Relationship Officer

Keep the
Guest Relationship Officer. Al-SanteHealthcare services(A project of global Medical) Greets and directs and offers assistance; including incoming calls, while maintaining office common areasandfacilitating meetings. Demonstrates appropriate discretion and judgment when handling sensitive and confidential information. Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image. Registration and Billings, appointment fixing. ESSENTIAL FUNCTIONS: Must be reliable, punctual, organized, and have demonstrated ability to handle multiple priorities in a very busy clinic. Coordinate with multiple departments to ensure necessary approvals etc. for timely deliverables. Excellent interpersonal skills, pleasant phone manner, typing ability(data entry), and familiarity with Word and Outlook. Enter patient information onto the computer database/application/system as required and as appropriate and within the agreed timelines with utmost accuracy. Alert Management on patients records. reception area clean, tidy and free from clutter at all times. Deal with all general enquiries, explain procedures process flow and make new and follow-up appointments. Advice patients of relevant charges for private services, accept payment and issue receipts for same. Maintenance of customer satisfaction. Effective customer service(external and internal) &secretarial support functions: Customer feedback/surveys/Patients and customers satisfaction level. Reports to center Manager and/or Manager-Admin and customer services.
2011-032016-01

Customer Support Officer

Aga Khan University Hospital Karachi.
Customer Support Officer. Identifies trends etterideas by researching industry and related events, Publications, and announcements; tracking individual contributors and their accomplishments. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Cash Handling, giving appointment, dealing with customers. https://www.visualcv.com/saferr-ali Receiving calls, giving information about executive checkup. Doing confirmation calls, making packages. Guest Relationship at Executive clinic. Excellent service to our clients. Doing confirmation calls. Doing cancellation calls. Giving information about our executive checkup. Answering incoming and outgoing email. Making staff roaster. Dealing with US immigration.
2006-012008-08

Accountant

Canadian Franchise Karachi
Accountant. Electro Computer wareHouse Responsible to complete all procedures and documents for staff hiring and firing in coordination with management team. Follow up of contracts, IDs, Memos and updating timely and kept appropriately. Preparing monthly time sheet, attendance sheet, leave farm for all HQ staff. Preparing monthly administrative report(staff database) Collect staff time sheet and prepare monthly staff salary in cooperation with finance Preparing of Monthly Salary and vehicle payroll. Controlling the staff attendance, time sheets, and inventories based on project activities. To train and support Admin responsible of provincial office regarding all admin issue. To prepare, maintain and update personnel files of all the staff of project in the field. Updating of employees leave balance and provide information on monthly bases. Preparing and processing documents for interviewing new staff. Support meetings and maintains documentation ofdata related to meetings. Calculation of Tax(salary, house rent, vehicles, internet all contracts) Ensure the BARAN admin rules and policies are followed by the employees. Contracts follow up(Vehicle, House, Internet & fuel etc.). Responsible for an appropriate control over Cash and the cashbook, amount receivable and expenses records and regularly check of the physical cash balance against the cashbook balance. Part 2-Logistic responsibilities: Plans direct and coordinate all logistic/procurement process. Following up all Procurement/logistics' daily activities, checking quotations, purchase order, requisitions, bid summaries and way bills properly before process and Ensure that all stock present and coming equipment are properly recorded. To prepare purchase order for the items s/he purchases for any assigned section if requires to be fill. And translate all receipts properly after purchasing. To clear all receipts on time with finance section before requesting the other cash. To submit the item/equipment properly after completion of asset/inventory report before sending out to any location. To provide updated asset and inventory lists for audit issue. To provide daily, weekly, monthly, quarterly and annually written report to the project manager regarding to logistic activities. Responsible for transport and supply management for the office and field. Providing all

Education

20112014

MASTERS

University of Karachi
20082010

B.Com

University Of Karachi

Skills

  • Excellent oral and written communication skills.
  • Administration skills:Ability to manage multiple assignments.
  • Good analytical and problem solving skills.
  • Strong analytical and self-initiative skills.
  • Time management skills and ability to work under pressure.
  • Good leadership and excellent communication skills.
  • Cash Handling experience.
  • Active listening and customer service orientation.

Certifications

May 2009Jun 2010

English Certificate

Sir Shams Anglophile 

English Language

Jan 2008Oct 2009

Microsoft Office Automation

Nobel Ismaili Students'welfare Association

Office Administration

Aug 2008Oct 2009

Career Development

Ask Development (pvt.)Ltd & USAID Pakistan.

Certificate

PERSONAL PROFILE

  • Father name    :             Ghazi khan
  • Date of Birth :              05-02-1988
  • N.I.C No :              42101-4694123-7
  • Marital Status :              Single
  • Religion :                           Islam
  • Contact:                   0341-2614712