A to Z for Supplies
Seeking a supervisory position to develop my knowledge and capabilities, in such a way as to serve my company in the best of all ways, and effectively use my interpersonal and communication skills and my eagerness to learn, in order to enhance my knowledge and gain more experience
Was responsible to prepare the required material & presentations for the new launched CRM applications and deliver it to the company employees from different departments (Call Center, Shops, marketing, back offices and corporate sales)
•Manage 15 contracted agents who are serving the prepaid customers.
•Lead , Coach , Monitor , Evaluate , appraise, help in hiring process and prepare time sheets for the contracted agents.
•Report the out of order stations (PC’s, key boards, etc ) to the CS Technology Team to repair
•Responsible for training the new hires on job requirements
•Work very closely with team members to solve customer problems.
Arabic : mother tongue
English : Fluent
Windows XP,7 and 8
Advanced in Microsoft Office ( Excel -Word-Outlook-PowerPoint - Access)
Expert in using CRM application/Tools ( Siebel Oracle - Vantive - Ericsson BSCS - data charging-reporting tools-performance extraction tools)
Strong leadership skills.
Excellent communication skills.
Problem solving & decision making
Result & KPI's Oriented.
general awareness about all financial statements , and setting the financial strategies
apply COPC standards to mange operational activities and achieving the highest performance with the lowest cost