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Work History

June 2014

Restaurant Manager

Cave Restaurant ( Falcon for Tourism Investment LLc)
  • Taking daily briefing and gather all the staff before operational start.
  • Brief the staff about daily in- house promotions and events.
  • To ensure that service is at all times performed in a professional manner.
  • Help to ensure the smooth running of all guest requirements and Standard of Service are maintained at all times.
  • Use of proper phone etiquette and phone procedures.
  • Gives station assignments and establish a fair rotation for staff.
  • Complete requisitions for supplies.
  • Inspects food quality to ensure standards and sanitation regulations are in compliance.
  • Maintains effective presence in restaurant, checking guest satisfaction and resolving food quality and service complaints.
  • Maintains presence in room ensuring that staff is seating guests properly, replenishing beverages, restaurant cleanliness, and use of proper cashiering procedures.
  • Utilizes servers and hostess for maximizing up selling potential.
  • Assisting in monitoring staff performance, give constructive feedback and develop areas that need improvement.
  • Assisting the Outlet Manager and Assistant Outlet Manager in conducting a monthly documented departmental meeting copying minutes to the Food and Beverage and Human Resource Directors.
  • Effectively maintain current service levels to receive positive guest comments and reach departmental and hotel service goals.
  • Complete all responsibilities for hostess, servers, bartenders and cashier positions.
  • Familiar with and able to train in proper lifting, carrying, spill procedures, chemical handling, use of equipment, and any other safety hazards staff would encounter.
  • Able to complete a maintenance request form.
  • Ensure that the appropriate mise-en-place has been prepared.
  • Responsible of taking orders & assist the guest in completing & complementing their order.
  • Taking inventory, making store requisition.
  • Responsible for various reports & maintaining them (e.g. - Sales Summary report, Void KOT and BOT, Discounted bills).
  • Maintaining the log book & to keep it up to date.
  • Day end book closing & deposit of cash.
  • Adjustment & settlement of cash & credit card (e.g. - Amex, Visa, Masters, American Express).
  • Maintain policies and procedures for HACCP and alcoholic beverage commission guidelines.
  • Prepare duty roster and roster staff for meal breaks.
20132014

Restaurant manager

Al  Waft Restaurants LLC    ( Delhi Darbar Restaurant LLC   & Mejis Aroy Thai)
  • Managing the entire staff of the restaurant and coordinating their work.
  • Responsible for increasing the  business of restaurant..
  • Analyze and plan restaurant sales..
  • Generating detailed daily weekly monthly and yearly  reports  on business ,staff and profit.
  • Set budgets and execute plans for department sales, product purchase and staff development.
  • Coordinating and managing the entire  operation of the restaurant  by scheduling shifts.
  • Responsible for outdoor catering and banquets.
  • Provide customer support by resolving their complaints about service or food quality.
  • Maintain high standard quality hygiene, health and safety.
  • Meeting and greeting customers and organize table reservations
20062013

Assistant restaurant Manager

Manappat International LLC ( Spicy Village)
  • Keeping food ,beverage and labor costs under control.
  • Making sure the restaurant looks good and is ready for the days trading.
  • Supervising a team of
  • Performing clerical and administrative duties to support senior managers.
  • Increasing sales and customer service levels.
  • Estimating general expenses ,food costs and leakages.
  • Meeting and greeting customer
  • Ensure timely procurement of material
  • Ensure the controls over the purchasing budgets by negotiating with vendor
  • Focusing on reduction of vendor concentration risk
  • New vendor appointment
  • Relationship management with the existing vendors
  • New vendor development
  • Proper co-ordination with stores department for maintaining minimum / maximum / eoq levels of inventory
  • Make sure completion of following purchase related activity
  • PO generation
  • Issue to vendor
  • Receipt of goods as per issued po (rate and qty)
  • Maintain accurate data & records related to purchase

 

20132013

Mart Supervisor

Orange Mart LLC
  • Launching incentive programs to generate and increase sales.
  • Coordinating and supervising the day-to-day sales efforts of the team.
  • Assisting Account Executives in the preparation of proposals and presentations.
  • Training and coaching team members on selling techniques.
  • Setting examples for other staff in areas of personal character, commitment and work habits.
  • Reducing shrinkage by managing loss prevention techniques.
  • Leading, directing and motivating the sales team.
  • Gaining a thorough understanding of every customers’ needs in order to offer them the best solution.
  • Presiding over weekly staff meetings.
  • Conducting real-time phone monitoring of staff.
  • Maintaining staff attendance and punctuality reports.
  • Promptly handling customer complaints.
  • Field training new sales representatives.
  • Monitoring and responding to changing service level requirements.
  • Maintaining accurate records of customer contracts.
  • Attending all company departmental and general meetings.
  • Completing all sales paperwork.
  • Recruiting sales representatives.
  • Carrying out staff performance reviews.
  • Addressing individual and group training needs.
20052006

System service Engineer

Musaliar Computers private Limited
20042005

Sales Executive

Greens Communications

Education

20022003

 Diploma In Computer Systems

Centre For Electronic Design & Technology Of India
20012002

Board of Higher Secondary Examinations           

BHHS ,Attingal, Trivandrum ,Kerala,India

Certifications

20152025

Valid GCC Licence

Ministry of Oman
20132013

Food & Beverage Service

Khimji Training Institute
20112011

Food safety Training For Restaurant Manager- Supervisor

NHI

Skills

Personal Skills
  • Excellent communication and interpersonal skills
  • Good standard of IT and numeracy
  • Effective influencing and negotiation skills
  • Strong customer focus
  • Ability to work under pressure and to tight deadlines
  • Analyzing and problem-solving skills
  • Commercial awareness
  • Flexibility
  • Strong time-management skills
  • Attention to detail
  • Demonstrable leadership and management qualities

Reference

Mr Dayaparan Ponnambalam                                                               

General Manager                                                            

Falcon Tourism Investment LLC                                   

Muscat, Oman                                                                 

Contact No : 00968 91494149                                          

Email : p.dayaparan@gmail.com                                    

Declaration

I certify that the particulars given by me in this resume are true to the best of my knowledge.

Place : Muscat

Sadik Kamaludeen