Summary

Seeking to obtain an assistant management position in the hospitality industry which will provide challenge, require talent for resolving problems to maintain fluid operations and opportunity for career advancement.

Work History

Work History
Aug 2014 - Jul 2015

English Instructor

City Star Academy Egypt

Taught students general English speaking, writing, pronunciation and Grammar using Oxford English course materials http://citystaracademy.blogspot.com

Aug 2013 - Jul 2014

Call Center Representative

Teleperformance Group Egypt

Handled incoming calls Samsung Home Appliance customers assisting with over the phone technical support, escalations to customer service, booking service engineers and email support https://www.teleperformance.com/en-us/egypt

Nov 2011 - Jun 2012

Customer Service Representative & Sales Associate

Dillard's Inc

Assisted customers with in store purchases and returns, online purchases, applying for store credit and gift wrapping 

Sep 2011 - Oct 2011

Night Auditor

Staybridge Suites

Worked as a night auditor handling duties of front desk agent and some duties of the accounting department

Jul 2010 - Aug 2011

Call Center Supervisor

G. E. H Travel Agency Egypt

Monitored queue, team meetings at least once weekly, perform monitoring evaluations, keep track of attendance and daily statistics, update project manager with information for the next week's team plan, monthly meetings to discuss call center operations

Apr 2008 - Jun 2010

Guest Service Representative

Hampton Inn & Suites

Assisted customers with hotel check in and any services needed during their stay such as applying for a hotel account, refunds or any request needed

Education

Education
2015 - 2019

B.Sc

Columbia College Online

International Business

2011

B.Sc

Chicago State University Online

Business Administration 

2007

Preparatory 

Sunnydale Academy

H.S Diploma