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Sabrina Bagoje

  • Ferde Klaćika 9, Stara Pazova 22300 Serbia
  • 510-244-3832 (US) +381 60 1470 228(SRB)

Obejective

To obtain a position with a progressive organization that will utilize my strong technical, communication and organizational abilities. Extensive experience with Bugs, Start-ups, Technical Support, Knowledge Base, Customer Service, Administrative Support, Banking and Logistics. Recently moved abroad from the US. 

Work experience

2016Present

Cheif Technical Officer/Customer Service Manager/Account Management

Referrizer LLC
  • Support customers in use of system and training, retention, accounting, &  On-boarding.
  • Setup of entire accounts and supporting material for use.
  • Utilization of programs including MS Office, Photoshop, Canva, Screencast, & online conferencing. Comfortable with many CRM's and a nack for learning new software.
  • Many duties associated with maintaining a startup, working remotely, bug reporting, high communication, instructing the team how to use new releases, and strong multi-tasking.
20072015

Lead Customer Service Representative

Bank of the West
  • Performed general office duties and customer service.
  • Assisted in training of new hires and implementation of new systems among staff.
  • Utilization of programs including SAP, Touchpoint CRM, Crystal, and MS Office in daily duties. Supervision of teller line.
20052007

Logistics Coordinator/Office Manager/Customer Service

Idaho Frank Associates, Inc & Tennis Express
  • Maintained a smoothly running office while keeping up with all other assignments.
  • Arranged freight of product around the world including but not limited to all documentation.
  • Invoicing of all product sold to companies. Kept onsite tennis store organized and listed products for sale online.
20022004

Administrative Assistant/Activation Manager/Customer Service

Get Wireless
  • Support of all office duties and accounting tasks.
  • Activation of all phones sold from single units to corporate accounts.
  • Arranged shipping, repair orders and return authorizations.
19992004

Administrative Assistant/Technical Support/Customer Service

Adecco Staffing Agency
  • Always varied assignments mainly in office and technical support.
  • Technical support 1-year assignment in digital phone service.
  • Online Banking and pop money support
  • Adjusted to using many different systems and CRM programs.
19941998

Head Clerk

T&J Feed, Farm and Pet Supply
  •  All aspects of maintaining a successfully running store.
  • Management of inventory, ordering, stocking and sales.
  • This is where I got my start in customer service. 

Education

19941998

Diploma

Prospects High School
  • Concentration: computer applications, accounting and business
  • 3.19 GPA

Skills

20 years Customer Service. Strong technical aptitude. Always thrilled to learn new things. Dabble in programming courses. Called Sherlock many times as I can figure out what causes errors and the resolutions!