Summary

I am hard-working, self-motivated, energetic and result-driven person with keenness to learn all the time. My previous work experiences in customer services that have taught me good communication and problem solving skills with the primary focus on exceeding customer expectations whilst ensuring optimum brand impact. I have a proven track record of providing exemplary levels of service to a broad range of customers. In addition, I work well under pressure and enjoy working in team with diverse group of people. I want to excel in an environment that makes the best use of my abilities while providing me with an opportunity to learn and grow

Work History

Work History

2012 - Present

Restaurant General Manager 

Dolce & Oregano & Bharat  

1. Work with chefs and other personnel to plan menus that are flavorful and popular with customers.

2. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs.

3. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service.

4. Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

5. Direct hiring, training, and scheduling of food service personnel.

6. Investigate and resolve complaints concerning food quality and service.

7. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

8. Comply with all health and safety regulations.

9. Review and monitor, with bookkeeper or other financial personnel, expenditures to ensure that they conform to budget limitations. Work to improve performance.

10. Perform other duties as assigned by management

2011 - 2013

Banquet Manager With Daily Operations

Sheraton Dammam Hotel & Towers

1.Handling Complaints

2.Daily prepared financial statements and reports.

3.Performed regular audits in the insurance industry

4.Handled accounts payable and direct billing

5.Procedures Coordinating With Kitchen Team

6.Preparing The Venue For Operations And Functions

7.Looking After daily Events. Meeting . Weddings Exhibitions and Other Banquet Related

2008 - 2010

Supervisor

Kempinsky Hotel-Amman Jordan
Supervisor F&B service- Bachelor of Business Administration
Jan 2005 - Sep 2007

Caption Waiter F&B

Regency Palace Hotel – Amman Jordan
Jan 2004 - Jan 2005

Waiter F&B

InterContinental Amman Hotel

Education

Education
Jan 2006 - Jan 2010

Bachelor hotels administration

Jordan Applied University College Of Hospitality & Tourism

Hotel management

Jan 2007 - Jan 2008

Airports Management Diploma

Al-Ahliyya Amman University

 Air Hostess

Skills

Skills

Wise Decision Making

Knowledge in Accounting

Proficient in MS Office

Proficient in Quick Books

Punctual

Finisher