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Summary

  • I am hard-working, self-motivated, energetic and result-driven person with keenness to learn all the time. My previous work experiences in customer services that have taught me good communication and problem solving skills with the primary focus on exceeding customer expectations whilst ensuring optimum brand impact. I have a proven track record of providing exemplary levels of service to a broad range of customers. In addition, I work well under pressure and enjoy working in team with diverse group of people. I want to excel in an environment that makes the best use of my abilities while providing me with an opportunity to learn and grow

Work experience

Oct 2012Present

Restaurant & Banqueting Manager

Dolce . Oregano. Bharat

1. Work with chefs and other personnel to plan menus that are flavorful and popular with customers.

2. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs.

3. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service.

4. Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

5. Direct hiring, training, and scheduling of food service personnel.

6. Investigate and resolve complaints concerning food quality and service.

7. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

8. Comply with all health and safety regulations.

9. Review and monitor, with bookkeeper or other financial personnel, expenditures to ensure that they conform to budget limitations. Work to improve performance.

10. Perform other duties as assigned by management.

11.restaurant maintenance and repair, inventory management, team management, recruiting and retention of
team members, financial accountability, ensuring that the highest quality products and services are
delivered to each customer and other duties as required or assigned.

Jan 2010Sep 2012

Banquet Manager With Daily Operations

Sheraton Dammam Hotel & Towers

1.Handling Complaints
2.Daily prepared financial statements and reports.
3.Performed regular audits in the insurance industry.
4.Handled accounts payable and direct billing
5.Procedures Coordinating With Kitchen Team
6.Preparing The Venue For Operations And Functions..
7.Looking After daily Events. Meeting . Weddings Exhibitions and Other Banquet Related..
8.The organization of external and internal events and the work of the entire design of the concert

Apr 2007Jul 2010

Supervisor F&B service

Kempinski Hotel Amman Hotel 
Ensuring an efficient reception experience for Guests, including check in/out, complete audit procedures, as required. Making sure that all of the reservations and cancellations are processed adequately. As well as, achieving positive outcomes from guest queries in a timely and efficient manner. I also like to take a lead and assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
Mar 2005Apr 2007

Caption Waiter F&B

Regency Palace Hotel – Amman Jordan
Jul 2004Sep 2005

Waiter F&B

InterContinental Amman Hotel

Education

Jul 2006Aug 2010

Bachelor hotels administration

Jordan Applied University College Of Hospitality & Tourism

Hotel management

Jan 2008Dec 2009

Airports Management Diploma

Al-Ahliyya Amman University

Air Hostess

Skills

Finisher
Punctual
Proficient in Quick Books
Proficient in MS Office
Knowledge in Accounting
Wise Decision Making

Hobbies & Interests

Hobbies & Interests I strive to maintain a healthy and active lifestyle, taking part in both individual and team sports at an amateur level. Furthermore, I also enjoy spending time with my family and friends. Moreover, I take joy in travelling, meeting new people and reading novels and historic books.