Work History

Work History
Sep 2006 - Present

Officer

Working as an Officer in credit card resolution cell.

Job Responsibilities

  • Query resolution regarding customer credit card.
  • Selling loan products on customers credit limit.
  • MIS generation and maintaining daily tracker
  • To maintain proper record of Customer Grievances and Suggestions & to act accordingly.
  • To handle and resolve the escalated cases
  • To ensure quality of service provided to the customers. 
Feb 2002 - Apr 2006

Executive

Bharti Airtel Ltd

Worked as an Executive - Response Centre (Care Touch) with M/s BHARTI AIRTEL LTD. (A Bharti Enterprise) engaged in providing of Basic Telephone Service in the brand name of “AIRTEL”. Having 4 years of in-depth experience in Customer Care activities in Telecom Sector.

Job Responsibilities

  • 2121 Cell: Handled queries and complaints of subscribers, and gave online resolution for the problems on billing and other issues.
  • 196 Value Added Services Cell : Here we handle queries and complaints on Voice Mail, Smart Fax and other value added services
  • To handle and resolve the escalated cases at the Airtel Response Centre.
  • To maintain Co-Ordination amongst the Relationship team.
  • To ensure quality of service provided to the customers.
  • To Co-ordinate with other departments such as Activation, Billing, Sales, Marketing etc.
  • To maintain proper record of Customer Grievances and Suggestions & to act accordingly.
  • To prepare Daily, Weekly and Monthly reports. 

Education

Education
2003 - 2006

B.Com

Barkatullah University
2000 - 2002

Senior Secondary

Madhya Pradesh Board

Objective

To work in a challenging and stimulating environment, with Strategic Quality Management, synergy and team building/ group cohesiveness traits – performing the right task the first time, within the norms of time management, leading towards a quality rich profit oriented product. Also ready to work in a flexible manner i. e., in different work areas and environments.

Declaration

I Hereby declare that the details given above are true to the best of my knowledge and belief.

Personal Detail

  • Name: Sabahat Akhtar
  • Husband's Name: Mr. Syed Akbar
  • Gender : Female
  • Marital Status: Married

Achievements

  • Awarded as “Star Of The Month” in very first month of joining of highest Call Evaluation and Productivity.
  • Awarded for “Good Call” for 22 times in a period of One year.
  • Awarded for "Star of the Month" for 4 times in a period of One year

Skills

Skills

Soft Skills

·        Ability to work in new and challenging environments. ·        Willingness to work in groups and ability to lead group activities. ·        Willingness to learn new concepts, ideas and use new technologies. ·        Attitude to share information and new knowledge. ·        Priority to Innovation and Quality.

Certifications

Certifications

TMI Customer Delight Course

Bharti Airtel Ltd

Product Knowledge

Bharti Airtel Ltd