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Objective

I am currently seeking a position within Allstate in which I continue to utilize my technical estimating skills as well as continue to work  in an environment  that encourages innovative thinking, independent decision making and cooperative action to accomplish set goals .

Professional Achievements

Insurance Claims

  • During  my career at  Allstate I have consistently achieved or exceeded set goals for customer service , work product accuracy , production , and development .
  • I have also consistently taken an active role in training and mentoring new team members as well as mentoring less experienced team members  and working with them on continued development 

  • While at Nationwide Insurance I worked with team leaders  to organize  and implement a pilot direct repair program for local claims office.

 

Collision repair shop

  • Increased sales and customer retention through attention to customer service and communicatin with insurance estimators and shop personnel
  •   Organized and implemented a plan for shop "Geico Xpress Repair" program as well  as assuming full responsibility for coordinating the program for the shop
  •  Train co-workers to perform the responsibilities of "Geico Xpress " program coordinator  for the shop
  •   Assist shop manager in organizing workflow and assume sole responsibility for assigning work

Management

  • Stabilize work force and lower employee turn-over
  • Increase productivity

Skills

  • Excellent communication skills
  • Well organized
  • Innovative approach to problem solving
  • Ability to cooperate with co-workers in a competitive environment
  • Ability to motivate and give direction
  • Ability to discern workflow system strengths as well as  needed improvements

Work experience

Nov 2010Present

Collision Damage Estimator

Allstate Insurance Company


Aug 2010Nov 2010

Collision Damage Estimator

Whitten Brothers
Jan 2004Aug 2010

Collision Damage Estimator/Production Manager

Dominion Auto Group
Jan 2000Jul 2003

President/Manager

OrangeBeast Motorsports Inc
Dec 1987Mar 2000

Special Claim Representative II

Nationwide Mutual Insurance Company
Apr 1984Nov 1985

Plant Manager

Falling Creek Recycling

Education

1981

Bachelor of Arts

Randolph Macon College

References

References available on request