• 1392 Avatar Drive Powhatan VA 23139

Donald K. Robinson


Occupation in a setting that encourages innovative thinking, independent decision making and cooperative action to accomplish set goals

Professional Achievements

Collision repair shop

  • Increased sales and customer retention through attention to customer service and communicatin with insurance estimators and shop personnel
  •   Organized and implemented a plan for shop "Geico Xpress Repair" program as well  as assuming full responsibility for coordinating the program for the shop
  •  Train co-workers to perform the responsibilities of "Geico Xpress " program coordinator  for the shop
  •   Assist shop manager in organizing workflow and assume sole responsibility for assigning work

Insurance Claims

  • Organized and implemented pilot direct repair program for local claims office
  • Assist in training of new hires
  • Acting manager in absence of claims manager
  • Consistently achieve or exceed set goals for customer service ,work product accuracy, production, and development


  • Stabilize work force and lower employee turn-over
  • Increase productivity


  • Excellent communication skills
  • Well organized
  • Innovative approach to problem solving
  • Ability to cooperate with co-workers in a competitive environment
  • Ability to motivate and give direction
  • Ability to discern workflow system strengths as well as  needed improvements

Work History

Work History

Collision Damage Estimator

Nov 2010 - Present
Allstate Insurance Company

Collision Damage Estimator

Aug 2010 - Nov 2010
Whitten Brothers

Collision Damage Estimator/Production Manager

Jan 2004 - Aug 2010
Dominion Auto Group


Jan 2000 - Jul 2003
OrangeBeast Motorsports Inc

Special Claim Representative II

Dec 1987 - Mar 2000
Nationwide Mutual Insurance Company

Plant Manager

Apr 1984 - Nov 1985
Falling Creek Recycling



Bachelor of Arts

Randolph Macon College


References available on request