Western Governors University-Salt Lake City, UT2009 to Present
Accredited online university offering online bachelor's and master's programs in diverse areas of study. Mentor & Program Manager- (2009 to 2011) Provide continuous monitoring, guidance and mentoring for 90+ students, interfacing 1-on-1 in weekly meetings throughout 6-month academic terms to discuss educational challenges, develop strategies and assess overall progress towards goals. Oversee and coordinate student scheduling in academic environment that promotes a flexible/independent study model. Worked to effectively coach students and support a wide range of initiatives. Deliver updates, reporting, and submit online student audit sheets on an ongoing basis. Monitored key performance indicators(KPIs) and utilized metrics such as Standard Academic Progress(SAP) to more extensively evaluate student progress. Managed a team of 15-18 Mentors within Western Governors University's College of IT to improve student experience and overall satisfaction. Created materials and led comprehensive training sessions for all Mentors. Developed and led orientation sessions for incoming students to streamline transition into academic life, bolster sense of community, and ensure successful matriculation into Western Governors University.