Ryan J. Zeinert

State Government Specialist with 11 years experience seeking challenging, analytical and meaningful new employment opportunity with the City of Sun Prairie.

Work History

Work History
Jun 2005 - Present

Licensing Examination & Education Specialist

Wisconsin Department of Safety & Professional Services

Major Duties:                                                                                                                                    $22.47/hr

  • Exam Administration- Comprehensive administration of over 1200 DSPS-administered and national professional examinations annually. Stay in direct contact with exam candidates before and after exams, schedule locations, hire proctors, assure examination security, conduct reviews, score results, calculate pass rates and generate reports. Work directly with licensing boards and Subject Matter Experts to create and modify examinations as state rules are modified.
  • Contracts/RFB/RFB Coordinator - Work directly with state and national vendors regarding annual contracts through the DOA Procurement process. Maintain comprehensive and constantly-evolving knowledge of the state purchasing process, as well as all laws pertaining to vendor contracts and fiscal requirements.
  • Education Monitor- Work directly with State boards, colleges and private education providers to regulate and maintain educational compliance. Function as sole point of contact between board, public and sponsors nationwide. Conduct comprehensive audits when necessary, create analytical reports and generate detailed status presentations.
  • Customer Service- Work directly with licensees throughout the examination process, including in-person meetings and reviews. Remain knowledgeable in the state laws and statutes pertaining to all licensed professions. Maintain solid communication with entire department to ensure accurate and quality service to all licensed professionals. Maintain utmost confidentiality pertaining to examination security, and function amongst constant daily and weekly deadlines.
Apr 2004 - Jun 2005

Office Operations Associate

Wisconsin Department of Safety & Professional Services

Major Duties:                                                                                                                                    $17.50/hr

  • Receptionist- Serve as first level of customer contact at a busy front desk. Answer inquiries and make appropriate referrals both in-person and on a high-traffic multi-line switchboard. Maintain working knowledge of all departments and their functions. Handle complaints and issues promptly and accurately.
  • Mailroom- Sort and distribute a high volume of correspondence for professional staff. Keep an accurate computerized record of all tracked mail.
  • Miscellaneous - Frequently prepare and edit computerized spreadsheets, correspondence, schedules and calendars. Package and send out letters and licenses in a timely matter. Perform any other duties as assigned.

Skills

Skills

Written Communication

Accomplished creative writer, including many published freelance and personal works. Skilled at drafting legal documents, correspondence, state statute/code updates and examination instructions/items. Maintain nearly 100 different unique webpages on the DSPS site.

Oral Communication

Experience working with a diverse population in stressful settings. Excellent ability to maintain composure under pressure, and provide high-level customer service and communication among colleagues. Polite and professional demeanor.

Word Processing and Desktop Publishing

Expert user in Microsoft Office Suite (Word, Excel, PowerPoint, etc.). Fast and accurate typist (75+WPM). Completed college and professional coursework in multiple programs and graphic design, including Adobe Photoshop. Created and maintained many online websites with HTML experience. Applied knowledge of web analytics, usage of social media for web promotion (Facebook, Twitter, Blogger, etc.). 

Education

Education
Aug 2002 - Feb 2004

Associate's Degree

Madison Media Institute

Associate's Degree in Business, Music and Technology. Coursework included advanced computer skills, knowledge of current and future trends in business and technology, field knowledge, and writing skills.

Graduated with 3.8 GPA

Sep 1996 - Jun 2000

High School Diploma

Winneconne High School

References

Jill Remy

Supervisor - Office of Education & Examinations

WI Dept. of Safety & Professional Services - Madison, WI

Phone: 608-266-7703     E-Mail: Jill.Remy@wisconsin.gov

Relationship: Co-worker/Supervisor

Aaron Knautz

Licensing Examination & Education Specialist

WI Dept. of Safety & Professional Services - Madison, WI

Phone: 608-712-7623     E-Mail: Aaron.Knautz@wisconsin.gov

Relationship: Co-Worker

 

Jacquelynn Rothstein

Director

Wisconsin Board of Bar Examiners

Phone: 608-266-9760     E-Mail: bbe@wicourts.gov

Relationship: Former co-worker

 

Adam Burkhalter

Policy Analyst – Division of Credential Processing

WI Dept. of Safety & Professional Services - Madison, WI

Phone: 608-261-8503     E-Mail: Adam.Burkhalter@wisconsin.gov

Relationship: Co-worker