Nationality : South African
Religion : Hindu
Gender : Male
Age : 34 Years
Visa Status : Resident (Spousal)
Result-driven, self-motivated professional with a rich mix of business development, operations and commercial expertise combined with extensive international experience in Telecom Industry across Middle East, Africa and Asia; working with green field operators to high profile multinational organisations. Strong experience in Managed Services and Outsourcing, handling challenges of Telecom/IT environment from start-up/transition; to transforming business strategies into operational solutions supporting the business operations, organisational improvements and instilling best practices to maximize ROI. Entrepreneurial minded individual able to forge solid relationships with strategic partners and build consensus across multiple organizational levels, focused on attaining extraordinary results through dynamic leadership and business acumen.
Launched Tease Your Tastebuds™ brand into the mainstream FMCG and Hospitality industries, as a key contender to the category segment; providing vision, strategic direction and leadership to the organization:
Business Growth - Developed and built business from start up to 6-figure sales annually; strategically securing 3 major key accounts; increasing customer base to 150-strong regionally across B2B and B2C segments.
Sales Increases - Increased sales by 125% year-over-year through strategic marketing efforts, competitive deal structuring and client referrals, to maximize brand awareness.
Market Development - Penetrated 65% of key market segments, persuasively overcoming customers' concerns about product viability through combination of techniques that included product demonstrations, a strong guarantee, and referral lead generation.
Sales & Marketing Promotions - Showcased product launches at multiple annual exhibitions regional and nationally; through effective sales approaches that emphasizes quality, consumer education, and relationship building.
Team Management - Hired, trained, and supervised personnel, providing guidance in use of equipment, on-the-job safety guidelines, quality assurance and customer interactions.
Business Operations - Streamlined and outsourced non-core business functions, ensuring maximum lead times for product availability, including supply chain optimisation.
Develop and drive Managed Services Business growth across Eastern and Southern Africa. Played an integral role in signing a 50MUSD+ Network Outsourcing contract with MTN Zambia, with key focus on business case development and financial analysis, slashing customer opex by 20%
Strategy and Planning - Co-operate and co-ordinated internally with the various Customer Unit Key Account teams by identifying break-in strategies from initial qualification; providing consultative managed services/outsourcing expert advice and support in order to finalise sales opportunities.
Presales/Sales Support - D eveloped business cases, technical solutions and proposals in response to customer bids(RFP, RFQ); based on a strong understanding of customers business needs.
Feasibility/Due Diligence - Headed-up multi-functional project teams when undertaking feasibility and due diligence studies, specifically in terms of managed services outsourcing/out-tasking initiatives; analyzing data of the current operation status in key business functions:
- HR Transition and Transformation Strategies
- Finance: OPEX Analysis
- Legal: 3 rd Party Contract Negotiations
- Operations: People, Process and Tools
- Infrastructure: Network Optimisation
Client Relationship Management - Constructed compelling business cases to drive discussions around Managed services; fostering excellent relationships and building trust and rapport with CxO level executives
Negotiation - Lead customer engagements with C-level Executives, from a managed services perspective, and the subsequent negotiation of price, KPI's and other defined managed services deliverables
Cell C South Africa - BSS / IT Network Outsourcing($32 MUSD +)
MTN Zambia - Full Network Outsourcing with Asset and Staff transfer($50 MUSD)
FibreCo SouthAfrica - Outsourcing of Maintenance for Optical Fibre Network spanning 12, 000 Km across South Africa
Responsible for driving Outsourcing Solutions in Sub-Sahara Africa Region, Promoting MS Portfolio: Operational Assistance (OA), Operational Readiness (ORS), Establishment, Transition and Transformation Solutions, Managed Operations and Field Operations.
Zain East Africa - Multi Country Network Outsourcing (Kenya, Uganda, Tanzania & Madagascar); key contributor to the business case and solution development; providing an accurate financial analysis of profitability, cash flow and risk, while guaranteeing revenue recognition for the Market Unit.
Efficiency Improvements - Established streamlined systems, technologies, and processes to maximize efficiency and productivity, through economies of scale.
Transition and Transformation - Optimised solution offerings based on delivery feasibility and operational capabilities, utilising global and local synergies; integration of off-shoring Solutions (GNOC / MSDP) into local Opco platforms.
Solution Development :
- Collected and analysed customer data and requirements and proposed solution scenarios addressing operational challenges;
- Performed dimensioning analysis based on organisational business functions, together with technical gap analysis and cost calculations
- Prepared solution / implementation documentation incorporating project risk analysis, statement of compliance, responsibility matrix, KPI Metrics and governance models.
- CxO Customer presentations demonstrating solution deliverables, time frames and capabilities.
MTN Group - Network Outsourcing (Feasibility Study for 21 Opco’s)
City of Jo’burg - Managed Broadband Network; Deployment and maintenance of optical fibre network in Johannesburg
Delivery responsible to overlook and ensure solution execution as per the contract agreement for Establish, Operate & Transfer(EOT)/Operational Readiness Solutions(ORS) Models.
Key Achievement - Executed solution deliverables for launch of“ green field operator” TKL Orange in Kenya; achieved in proposed time frame with 80% budget utilisation.
Project Management - Managed all aspects of project delivery within allocated time frame and budget;
- Mobilised global service delivery consultants with key project competences
- Managed project work stream deliverables:
Budgeting/costing - Slash project costs by 20% by consolidating and streamlining resources.
Governance - Represented in project steerco meetings, on weekly and monthly basis with CxO level, on project deliverables.
Contract Management - Managed contract deliverables and terms & conditions as per customer requirements
3rd Party Vendor Management - Managed subcontractors / vendors based on agreed SLA’s and KPI’s via a Single Point of Contact (SPoC) model
Orange Telkom Kenya – EOT Turnkey Project ($20MUSD+)
Provide technical service and support to new and existing customer networks-telecom and datacom.
Technical Support - Plan, design, troubleshoot and resolve problems in order to stabilise and optimise customer networks.
MiTV Malaysia - Managed Operations 3G Project
- 6 month's assignment supporting 1st and 2nd line network operations functions for core network systems.
MTN South Africa - 3G Network Optimisation Project
Majoring in Telecommunications