Ryan Ramchuran



Result-driven, self-motivated professional with a rich mix of business development, operations and commercial expertise combined with extensive international experience in Telecom Industry across Middle East, Africa and Asia; working with green field operators to high profile multinational organisations. Strong experience in Managed Services and Outsourcing,  handling challenges of Telecom/IT environment from start-up/transition; to transforming business strategies into operational solutions supporting the business operations, organisational improvements and instilling best practices to maximize ROI. Entrepreneurial minded individual able to forge solid relationships with strategic partners and build consensus across multiple organizational levels, focused on attaining extraordinary results through dynamic leadership and business acumen.

Work History

Work History
Jun 2012 - Sep 2015

Owner / Business Development Manager

Tease Your Tastebuds (Pty) LTD

Launched Tease Your Tastebuds™ brand into the mainstream FMCG and Hospitality industries, as a key contender to the category segment; providing vision, strategic direction and leadership to the organization:

Business Growth - Developed and built business from start up to 6-figure sales annually; strategically securing 3 major key accounts; increasing customer base to 150-strong regionally across B2B and B2C segments.

Sales Increases - Increased sales by 125% year-over-year through strategic marketing efforts, competitive deal structuring and client referrals, to maximize brand awareness.

Market Development - Penetrated 65% of key market segments, persuasively overcoming customers' concerns about product viability through combination of techniques that included product demonstrations, a strong guarantee, and referral lead generation.

Sales & Marketing Promotions - Showcased product launches at multiple annual exhibitions regional and nationally; through effective sales approaches that emphasizes quality, consumer education, and relationship building.

Team Management - Hired, trained, and supervised personnel, providing guidance in use of equipment, on-the-job safety guidelines, quality assurance and customer interactions.

Business Operations - Streamlined and outsourced non-core business functions, ensuring maximum lead times for product availability, including supply chain optimisation.

Nov 2009 - May 2012

Engagement Manager: Managed Services

Huawei Technologies

Develop and drive Managed Services Business growth across Eastern and Southern Africa. Played an integral role in signing a 50MUSD+ Network Outsourcing contract with MTN Zambia, with key focus on business case development and financial analysis, slashing customer opex by 20%

Strategy and Planning - Co-operate and co-ordinated internally with the various Customer Unit Key Account teams by identifying break-in strategies from initial qualification; providing consultative managed services/outsourcing expert advice and support in order to finalise sales opportunities.

Presales/Sales Support - D eveloped business cases, technical solutions and proposals in response to customer bids(RFP, RFQ); based on a strong understanding of customers business needs.

Feasibility/Due Diligence - Headed-up multi-functional project teams when undertaking feasibility and due diligence studies, specifically in terms of managed services outsourcing/out-tasking initiatives; analyzing data of the current operation status in key business functions:

- HR Transition and Transformation Strategies

- Finance: OPEX Analysis

- Legal: 3 rd Party Contract Negotiations

- Operations: People, Process and Tools

- Infrastructure: Network Optimisation

Client Relationship Management - Constructed compelling business cases to drive discussions around Managed services; fostering excellent relationships and building trust and rapport with CxO level executives

Negotiation - Lead customer engagements with C-level Executives, from a managed services perspective, and the subsequent negotiation of price, KPI's and other defined managed services deliverables

Key Projects:

Cell C South Africa - BSS / IT Network Outsourcing($32 MUSD +)

MTN Zambia - Full Network Outsourcing with Asset and Staff transfer($50 MUSD)

FibreCo SouthAfrica - Outsourcing of Maintenance for Optical Fibre Network spanning 12, 000 Km across South Africa

Mar 2009 - Oct 2009

Solution Architect: Managed Services


Responsible for driving Outsourcing Solutions in Sub-Sahara Africa Region, Promoting MS Portfolio: Operational Assistance (OA), Operational Readiness (ORS), Establishment, Transition and Transformation Solutions, Managed Operations and Field Operations.

Key Achievements:

Zain East Africa - Multi Country Network Outsourcing (Kenya, Uganda, Tanzania & Madagascar); key contributor to the business case and solution development; providing an accurate financial analysis of profitability, cash flow and risk, while guaranteeing revenue recognition for the Market Unit.

Efficiency Improvements - Established streamlined systems, technologies, and processes to maximize efficiency and productivity, through economies of scale.

Transition and Transformation - Optimised solution offerings based on delivery feasibility and operational capabilities, utilising global and local synergies; integration of off-shoring Solutions (GNOC / MSDP) into local Opco platforms.

Solution Development :

- Collected and analysed customer data and requirements and proposed solution scenarios addressing operational challenges;

- Performed dimensioning analysis based on organisational business functions, together with technical gap analysis and cost calculations

- Prepared solution / implementation documentation incorporating project risk analysis, statement of compliance, responsibility matrix, KPI Metrics and governance models.

- CxO Customer presentations demonstrating solution deliverables, time frames and capabilities.

Key Projects:

MTN Group - Network Outsourcing (Feasibility Study for 21 Opco’s)

City of Jo’burg - Managed Broadband Network; Deployment and maintenance of optical fibre network in Johannesburg

Jan 2008 - Mar 2009

Solution Delivery Consultant: Managed Services


Delivery responsible to overlook and ensure solution execution as per the contract agreement for Establish, Operate & Transfer(EOT)/Operational Readiness Solutions(ORS) Models.

Key Achievement - Executed solution deliverables for launch of“ green field operator” TKL Orange in Kenya; achieved in proposed time frame with 80% budget utilisation.

Project Management - Managed all aspects of project delivery within allocated time frame and budget;

-  Mobilised global service delivery consultants with key project competences

-  Managed project work stream deliverables:

  • Established the Network Operations Centre (NOC) for Orange’s operations in Kenya
  • Implemented Operational Processes (MSTOP) and Business Interfaces (SLA’s and WLA’s), based on eTOM
  • Integrated IS/IT and Tools Systems for operations
  • Supported Orange in the recruitment process for key operational local staff
  • Tailored Structured Knowledge Transfer programs to build competence in Orange Organisation
  • Sourced global MS consultants for the operations organisation

Budgeting/costing - Slash project costs by 20% by consolidating and streamlining resources.

Governance - Represented in project steerco meetings, on weekly and monthly basis with CxO level, on project deliverables.

Contract Management - Managed contract deliverables and terms & conditions as per customer requirements

3rd Party Vendor Management - Managed subcontractors / vendors based on agreed SLA’s and KPI’s via a Single Point of Contact (SPoC) model

Key Project:

Orange Telkom Kenya – EOT Turnkey Project ($20MUSD+)

Aug 2006 - Jan 2008

Services Engineer: Managed Services


Provide technical service and support to new and existing customer networks-telecom and datacom.

Technical Support - Plan, design, troubleshoot and resolve problems in order to stabilise and optimise customer networks.

Key Projects:

MiTV Malaysia - Managed Operations 3G Project

- 6 month's assignment supporting 1st and 2nd line network operations functions for core network systems.

MTN South Africa - 3G Network Optimisation Project


2000 - 2005

B.Sc.Electronic Engineering

University of Kwa-Zulu Natal, Durban, South Africa

Majoring in Telecommunications