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Summary

I create compelling blended learning solutions for corporate audiences grounded in instructional design principles. As an elearning expert with a strong technology background, I bridge technical and business dimensions to produce exciting, effective training. Based in Toronto, I currently lead an award-winning team of communication and training professionals that educates hundreds of global clients.

Work experience

Implementation Team Lead

Longview Solutions
  • Managed mid-size elearning projects while directing project teams of 2-5 developers for US clients including Charter Communications, Boeing and Johnson & Johnson.
  • Created design documents, storyboards and methodology guides for internal and external audiences.
Jan 2011Present

Director, Communications and Training

CIBC
  • Lead a team of communication and training professionals that delivers consistent, high-quality elearning, classroom training and key messaging to several hundred internal clients.
  • Redesigned processes, realigned scope and reassessed team responsibilities to permanently operate at 75% of the historical headcount with negligible client impact.
  • Designed and implemented engaging and sustainable models for quarterly departmental meetings and internal communications described as “great”, “marvelous”, “amazing” and “eye-catching”.
  • Coordinated all official communications from Control Division to client groups by leveraging standardized communication models and database-driven distribution lists and reports.
  • Developed self-help tools and offered individual training to empower colleagues to work independently with competence and confidence, reducing reliance on specific people and ensuring stability and flexibility to accommodate staff changes and evolving scope.
  • Went above and beyond the scope of the role and team to support the Division and Bank. Examples include reviewing and improving a new bank-wide policy, planning and developing new collaboration websites for internal use, and designing forms and resources for new programs delivered by other groups. Per my Senior Director, “Ryan provides guidance across the Division that is impeccable; without exception, his colleagues... place full trust in the guidance he provides... and [he] is continually commended for his teamwork”.
20052011

Consultant Pro Bono

Taunton Chiropractic & Health Centre
  • Developed the business model to launch and sustain the clinic, which now employs 11 practitioners and support staff.
  • Designed and maintained the clinic’s technical infrastructure and marketing assets.
Sep 2007Dec 2010

Senior Manager, Training

CIBC
  • Managed a large-scale elearning program with over 1,000 geographically diverse users that empowered CIBC employees to deliver a robust internal control environment to the satisfaction of auditors and regulators.
  • Designed and managed Control Division’s intranet sites and collaboration platforms.
  • Continuously reinvented a variety of web-based elearning resources to delivery timely and engaging content to new and existing clients of CIBC’s Control Framework.
  • Winner of a Gold Award for Internal Learning from the Canadian Society for Training and Development.
20062007

Learning Consultant

CIBC
  • Designed electronic job aids, online help, interactive simulations, self-study exercises and other training resources to support the rollout of a bank-wide training program.
  • Developed process maps to support business workflows and add context to web-based help systems.
20052005

User Experience Consultant

CIBC
  • Designed user interfaces for in-branch software by producing wire frame diagrams, interaction flows and design documents.
20042005

Business Analyst

CIBC
  • Developed business requirements for a branch and ABM locator, an enterprise initiative with internet, intranet and telephone banking components.

Education

20092011

Master of Arts

Royal Roads University
20022002

Certificate in Internet Competitive Intelligence

University of Toronto
19962000

Bachelor of Commerce (Honours)

Queen's University

Skills

Trivantis Lectora
Joomla
Moodle
Open Text Livelink
Adobe Design Suite
Techsmith Morae
IBM Knowledge Producer
Adobe eLearning Suite (Captivate, Acrobat, Robohelp)
Microsoft SharePoint
Articulate Storyline
Apple iWork
Microsoft Office (Word, Excel, PowerPoint, Visio, Project)
Microsoft Windows

Certifications

20082015

Project Management Professional (PMP)

Project Management Institute
19992003

Microsoft Certified Systems Engineer (MCSE)

Microsoft