Senior Systems Administrator
Velocity Technology Solutions
In Velocity, I work on the Service Desk & Monitoring Centre and provide first and second-line support, administration and monitoring for a wide range of customers. The primary tasks involved on a daily basis are user administration, email and call handling, ticket management(Service-), monitoring networks & servers for outages and alerts, and desktop support. As a senior, my additional responsibilities include monthly reporting, testing of new processes and systems and delegation of tasks. Occasionally I have worked on customer sites providing desk side support and set up of IP telephony. I have learned a vast amount about a range of technologies over the past year in this position and have become proficient in the role, and have become a point of reference for a lot of my colleagues who are newer to the role than I am.