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Work experience

Medical Office Administrative Assistant

Asheville Integrative Medicine

§        Greeted and assisted new and established patients visiting the medical practitioners. 

§        Instructed patients on various administrative procedures, appointments, including insurance coverage.

§        Planned, organized, and coordinated travel and lecture events for professional staff.

§        In a public affairs / marketing capacity, designed and distributed brochures using mailing lists. 

Sep 2008Jul 2009

Administrative Assistant

Premier Benefits Group, LLC

§        Handled all incoming telephone calls and schedule appointments.

§        Greeted clients arriving for appointments, and assisted them any with policy related question.

§        Created letters, envelopes and labels using MS Office / MS Word.

§        Processed group applications for various types of insurances through a variety of carriers. 

§        Created and maintained client files. Kept inventory and ordered any office supplies needed. 

§        Created Excel spreadsheets.

§        Made bank deposits, balanced business checking account and prepared checks for all office expenses.

May 2005Jun 2007

Office Manager

Mike Mason Chiropractic

§        Made bank deposits and ordered all office supplies.

§        Handled all incoming telephone calls; sorted mail, copied EOB's for billing.

§        Greeted patients arriving for appointments and assisted them with paperwork and insurance questions.

§        Advance multiple scheduled patients for follow up appointments.

§        Attended management seminars five times a year in Columbus, OH.

§        Made payment arrangements for patients and handled all product sales.

§        Referred patients for MRI's and additional x-rays at outside facilities.

§        Assigned job duties, evaluated and documented job performances of subordinate personnel.

§        Prepared patient charts and typed x-ray reports; prepared and mailed medical records requests.

§        Tracked monthly office statistics.

Mar 2004Mar 2005

Assistant Office Manager

§        Handled all incoming telephone calls and sorted mail.

§        Greeted clients, assisted them with policy related question and maintained client notes in database.

§        Acted as Technology Coordinator for all computer related issues within the office.

§        Scheduled appointments for use of the conference room.

§        Maintained time sheets for all hourly employees using MS Excel spreadsheet.

§        Created letters, envelopes and labels using MS Word.

Aug 1998Nov 2002

Administrative Assistant

§        Designed Excel worksheets that calculated production rate of telephone research surveys.

§        Handled and routed all incoming telephone calls.

§        Assisted Human Resources by prescreening job applicants and scheduling interviews and training classes.

§        Distributed paychecks and processed time-off requests.

§        Assigned job duties and evaluated and documented job performance of subordinate personnel.


Jan 1996May 1997

Fairmont State University

While attending Fairmont State College, I studied various subjects  including Business, Psychology, Sociology, Geology, English, Mathematics, Education, and Communications.I am hoping to contine my college education to get a degree in business next spring.


Personal Qualifications
  §        Excellent verbal and written communication skills §        Strong work ethic and customer-service oriented §        Highly organized with ability to multi-task while maintaining attention to detail §        Effective time manager §        Team-oriented worker with ability to work independently    
PC skills and experience
Microsoft Word, Excel, Access, PowerPoint, Outlook and Publisher Medisoft; Altapoint (medical office software)  


I love to travel to new places to hike and explore!  I am very creative person who loves to paint and do crafts.


Peggy Malanosky

I worked with Peggy at Mike Mason Chiropractic.  I scheduled her massage appointments for her. 

Elaine Stewman