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Well-rounded, multifaceted professional possessing excellent written and visual communication ability in addition to effective customer service and teamwork skills. Offering a versatile skill set acquired through extensive clerical experience involving website and resource management, data processing/validation, and content writing/editing, as well as a solid educational foundation and coursework in graphic design, information systems, and computer programming.

Work experience

Jul 2007Present

Library Page

Thousand Oaks Library
  • Organize, sort, and shelve library materials according to the Dewey Decimal classification system.
  • Assist in the setup and supervision of community events held in the library function room.
  • Provide assistance and collection information to library patrons; locate and retrieve requested items.
  • Supervise and assist patrons at the copy machines and microfilm readers.
Feb 2012Jul 2012

Data Processing Clerk (Temp.)

PCI Consultants, Inc.
  • Identified, interpreted, and entered alphanumeric data into a Microsoft Access based program.
  • Processed petition forms by sorting and labeling batches while totaling valid signatures.
  • Verified voter information against a master database; handled exceptions and duplicates as needed.
Jul 2009Feb 2012

Sales & Marketing Assistant

Performance Gardens Nursery
  • Maintained and updated websites, inventory lists, and contact databases for multiple nursery locations.
  • Created literature, promotional materials, and print/web graphics for nursery events and sales.
  • Expanded online presence through social media services and other online marketing resources.
  • Collaborated in the development and presentation of nursery workshops and informational videos.
Jan 2011Mar 2011

Reference Librarian Intern

Los Angeles Public Library - West Valley Regional Branch
  • Provided excellent reference assistance to patrons from the reference desk and over the telephone.
  • Helped patrons with catalog, database, internet navigation, and computer or printing station difficulties.
  • Assisted librarians with collection development and discarding procedures.
  • Processed holds, returns, and newly acquired materials.
Sep 2005Sep 2006

Retail Sales Associate

Kohl's Department Store
  • Provided inventory control and merchandise stocking in addition to maintaining a presentable department.
  • Handled sales, returns, and exchanges at the front registers; solicited and processed charge card applications.
  • Offered courteous and thorough customer service on the sales floor and over the telephone.


Aug 2009Aug 2011

Master of Library and Information Science

University of North Texas

Courses taken: Management of Information Agencies; Research Methods and Analysis; Project Management for Information Systems; Information Resources and Services in Culturally Diverse Communities; Organization and Control of Information Resources; Internet Applications, Services and Management for Information Professionals; Introduction to Digital Libraries.              

GPA: 4.0


Phyllis Gutierrez

Joaquin Rivas

Writing Samples

Digital Art

Graphic Design


Programming Languages
C++, C#, Java
Microsoft Office and Data Processing
Extensive experience using Microsoft Office applications for data entry and processing (Access, Excel) Strong grasp of essential Excel functions, spreadsheet manipulation, formatting, and selection. 75+ WPM
Library Science theory and practice
Knowledgeable of and experienced with library cataloging rules and implementation (AACR2, RDA, MARC) Experienced in the usage of Integrated Library Systems (ILS) and library resources (databases, print and online resources) Strong customer service, teamwork, and instructional skills.
Adobe Creative Suite
Highly experienced with Adobe Creative Suite applications (Photoshop, Illustrator, InDesign). Extensive experience in digital image manipulation, illustration, and layout design.