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Looking for a leadership role, in a technology driven industry, where I can effectively utilize my expertise in customer service, sales, and my creative  problem solving skills to begin a long and productive career.


  • Problem solving/problem solver
  • Decision maker/decision making
  • Oral and written communication
  • Customer service
  • Team building/team builder
  • Resource optimization
  • Process improvements
  • Business development
  • Marketing
  • Sales
  • Human Resources
  • Finance
  • Technology
  • Project management/project manager
  • Supply Chain
  • Leadership
  • Customer Relationship Management

Work experience

Feb 2017Current

Admissions Representative

Virginia College

Assist potential students in learning more about our programs and offerings.  

Responsible for making 75-100 calls per day for apt setting

Meet face to face with potential students and their friends / family

May 2016Feb 2017

Client Services Account Manager

Full Creative

Responsible for meeting and exceeding call standards, ethics, and requirements Responsible for all interactions with clients of answering service

May 2015May 2016

Work At Home Customer Service Agent


Assist customers in a customer service role via a remote desktop from a home office.  Responsible for troubleshooting, up-selling, and general account inquiries.

Feb 2013Feb 2015

Commercial Account Manager

Suddenlink Business

Responsible for increased penetration and decreased churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales

·Created several documents to provide support to sales team and region.

·Earned max modifier for sales installed 1st month after ramp up.

Nov 2011Dec 2013

Sales Associate/ Android Expert

Cleartalk Wireless

Track record of meeting/striving towards company created sales goals.

Created and teach a multi-media Android Training for customers and a separate one for employees. Committed to finding new leads for Store Events, Business Contacts, or possible Sales contacts.

Consistently creating new, innovative, and streamlined ways of doing business through documents, spreadsheets, and the use of google docs.

Created an Android Troubleshooting guide, accessed online by any employee giving them instructions on how to Program phones, Troubleshoot issues, Common issues by Model, and a Hard Reset Guide.


Jun 2009Sep 2011

Retail Sales Associate

Sprint Nextel Corp

Handle the setup, service and daily operations of Consumer and Business cellular service.  Consistently meet goals in a high pressure, competitive, goal oriented environment.  Building rapport and establishing relationships with clients for continued business.

Mar 2008Jun 2009

Customer Care Representative

Wells Fargo

Efficiently and courteously assist existing and potential clients with Wells Fargo products and services.  Providing clients with solutions to meet their life and financial needs.  Meeting a consistent goal of 25% customer acceptance of new products and services.

Aug 2007Mar 2008

Retail Sales Assocaite


Assist customers in a retail environment finding products, ordering services, and answering questions to ensure customer satisfaction.  Meeting and exceeding monthly goals in a retail store environment. 

May 2005Mar 2007

CSR/ Floor Support/ MOD/ Temp Trainer

Convergys Corporation

Assist customers courteously and efficiently in an over-the-phone customer care capacity.  Additional duties include assisting fellow CSRs to learn and thrive in a call center environment.  Being the Manager On Duty when the permanent MOD was unavailable or needing assistance.  Assisted trainers and operations manager with moving new hires and trainees from a classroom role to a professional care representative role.


Oct 2007Jan 2011

Bachelors Degree

Corllins University

Clubs: Chairman of the Reagan Freedom Society; Vice Chair Students for Saving Social Security; Lea County Republican Headquarters Representative for District 20, Executive Director for the College Republicans.