Looking for a management/ corporate position, in a technology driven industry, where I can effectively utilize my expertise in customer service, sales, and my fresh problem solving skills to start a long and productive career.
- Problem solving/problem solver
- Decision maker/decision making
- Oral and written communication
- Customer service
- Team building/team builder
- Resource optimization
- Process improvements
- Business development
- Human Resources
- Project management/project manager
- Supply Chain
- Customer Relationship Management
May 2015 - Present
Work At Home Customer Service Agent
Assist customers in a customer service role via a remote desktop from a home office. Responsible for troubleshooting, up-selling, and general account inquiries.
Feb 2013 - Feb 2015
Commercial Account Manager
Responsible for increased penetration and decreased churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales
·Created several documents to provide support to sales team and region.
·Earned max modifier for sales installed 1st month after ramp up.
Nov 2011 - Dec 2013
Sales Associate/ Android Expert
Track record of meeting/striving towards company created sales goals.
Created and teach a multi-media Android Training for customers and a separate one for employees. Committed to finding new leads for Store Events, Business Contacts, or possible Sales contacts.
Consistently creating new, innovative, and streamlined ways of doing business through documents, spreadsheets, and the use of google docs.
Created an Android Troubleshooting guide, accessed online by any employee giving them instructions on how to Program phones, Troubleshoot issues, Common issues by Model, and a Hard Reset Guide.
Jun 2009 - Sep 2011
Retail Sales Associate
Handle the setup, service and daily operations of Consumer and Business cellular service. Consistently meet goals in a high pressure, competitive, goal oriented environment. Building rapport and establishing relationships with clients for continued business.
Mar 2008 - Jun 2009
Customer Care Representative
Efficiently and courteously assist existing and potential clients with Wells Fargo products and services. Providing clients with solutions to meet their life and financial needs. Meeting a consistent goal of 25% customer acceptance of new products and services.
Aug 2007 - Mar 2008
Retail Sales Assocaite
Assist customers in a retail environment finding products, ordering services, and answering questions to ensure customer satisfaction. Meeting and exceeding monthly goals in a retail store environment.
May 2005 - Mar 2007
CSR/ Floor Support/ MOD/ Temp Trainer
Assist customers courteously and efficiently in an over-the-phone customer care capacity. Additional duties include assisting fellow CSRs to learn and thrive in a call center environment. Being the Manager On Duty when the permanent MOD was unavailable or needing assistance. Assisted trainers and operations manager with moving new hires and trainees from a classroom role to a professional care representative role.
Oct 2007 - Jan 2011
Clubs: Chairman of the Reagan Freedom Society; Vice Chair Students for Saving Social Security; Lea County Republican Headquarters Representative for District 20, Executive Director for the College Republicans.